Sonia M. Email & Phone Number

Operating an e-commerce site selling gourmet cookie gift boxes to corporate clients and individual consumers; notable corporate clients include Nasdaq, Capital One, BB&T, Truist, Deloitte, and UnitedHealth Group.

Broward County, Florida, United States

Managed staff in two stores, assisted supervisors with evaluating employee performance, delegated daily tasks, organized schedules and shift overage, maintained inventory accuracy and purchasing, maintained SOP behind the counter and in customer area. Hired, onboarded, and trained new staff after organizing a district-wide hiring fair for 15 stores.

Broward County, Florida, United States

*This position ended due to the COVID-19 pandemic.Managed weekly kitchen production and maintained product quality. Ordered ingredients weekly, hired and trained new staff, lowered labor cost from ~30% to below 25%, maintained COGS. Handled customer satisfaction, online order fulfillment, and cleanliness in the kitchen and FOH.

Miami, Florida, United States

Worked every station in the pastry kitchen including oven, sheeter, and mixer. Eventually graduated tobeing a full-time mixer and handling production of all doughs and batters produced in pastry every day.

Miami, Florida, United States

Learned the process of making artisan Italian bread from cultivated yeast starter to finished product.Intensively studied mixing, fermenting, cutting, scaling, shaping, and proofing techniques for brioche, sourdoughs, baguettes, Pullman loaves, buns, and focaccia.

Washington, District Of Columbia, United States

Developed partnerships with local organizations, organized GWU campus events, profit-share requests,developed new marketing initiatives, managed Punchh and Paytronix Systems, and worked on social media content development. Facilitated donation of 250+ meals to campus food pantry during Thanksgiving, and organized sponsorship of the GW New Venture.

New York, New York, United States

Gained a complete understanding of the chain of production from planting to product delivery. Practiced sales techniques and customer-focused communication/service while on sales and delivery trips exclusively to Michelin starred restaurants. Explored consumables costs in depth and created a tool to measure COGS for all products.

Panama City, Panamá, Panama