Desirée Marking (Dyslexic) Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington

• Lead and manage the product lifecycle management program (PLM) for the Global Services (GS) business unit• Represent GS organizations on the BIG-IP PLM Governance Council• As the Ready to Support workstream owner for BIG-IP product launches, manage eNPI projects on behalf of ~14 GS teams• Serve as point of contact for product teams during the initial and feasibility planning stages of product/whole offering development• Initiated and currently manage the GS PLM Offer Steering Committee comprised of leaders across the business, e.g. Support, Enhanced Services, Training Services, Professional Services, to name a few• Active leadership role on the cross-functional Quality team and has been coordinating the Quality QBRsGlobal co-chair of Ability Employee Inclusion Group (EIG) (2020 – Present)o Instrumental advocate for the Neurodiverse, Mental Health & Physical Disabilities communities in F5o Designed and hosted web casts and live events to bring awareness & education on topics related to the EIG

Tukwila, Wa

• Applied project management skills and leveraged my relationship building skills to manage internal IT projects and facilitate process improvements for the IT Enablement (engineering) department• Project managed a backlog of ~300k vulnerabilities across multiple IT organizations within the co-op, focused teams to develop a strategy to remediate their backlog in a sustainable fashion within a 4-month timeline• Contributed as a project manager to build a sustainable vulnerability management program including policies, processes and standards for a co-op strategic initiative• Managed a secure printer refresh project with badge reading technology; deployed 250 devices to 40 clinics and administrative locations, impacting a wide range of end users - from clinical to administrative staff• Served as the project manager of a virtual desktop infrastructure project to centralize management and control of the co-op’s client software and data to increase corporate efficiency, with scope of work including technical changes as well as operationalizing support for 3,500 end users• Successfully lead a request for proposal and proof of concept efforts to select and implement a converged infrastructure solution in preparation for an enterprise datacenter relocation project, a radical change to the infrastructure, and effectively positioning the co-op for the datacenter move• Identify, effectively communicate and resolve project issues and risks

Tukwila

IT Project Analyst: 2011 – 2013 | Administrative Analyst: 2010 – 2011• Quickly developed into a crucial project manager of the enterprise deployment of Windows 7, Internet Explorer 8 and Microsoft Office 2010 to 12,000 devices while saving the organization $171,520 in contract PM services• Employed extensive communication skills to collaborate with business units/departments, technology and support teams to understand, define and document project scope, business requirements and resource availability to ensure business requirements were successfully met• Facilitated technical reviews with affected internal stakeholders and vendors to ensure all interested parties had a mutual understanding of topic at hand and effectively make decisions that impacted the entire co-op• Coach, mentor and motivate team members, encouraging them to take positive action and accountability for assigned work

• Utilized extensive communication skills to serve as a subcontractor for Washington state providing child/parent visit supervision for families in turmoil.• Effectively managed Washington state child-parent visitation process, proficiently maintaining client relations and expectations. • Managed daily operations, including all insurance matters, billing, administration and communication with parents and Washington state regional contract administrator with strict attention to detail. • Successfully implemented Washington state standard operating procedures and project management protocols for client interaction.• Established procedures for ensuring accurate coordination of schedules and meetings to increase efficiency.• Garnered expertise in database systems to track client/customer information, file confidential records and document financial reports.

• Provided exceptional customer service while supporting account executive team in an international insurance brokerage firm.• Successfully managed client affairs, including communications and negotiations, to increase client satisfaction and generate revenues.• Expertly consulted directly with policyholders, carriers, agents and underwriters in a client-supported environment to ensure efficient operations.• Listened to each customer regarding their needs and wants, and provided information on all products and services to increase revenues by adding on new lines of service.• Analyzed each situation and used problem-solving skills to handle and resolve issues to ultimately ensure client satisfaction.• Promoted continuous improvement techniques to streamline operations and boost productivity.

• Provided exceptional customer service while delivering graphic design services, specializing in web design and branding.• Directed project management activities, consulting directly with business owners or key decision makers to determine their website design and layout concepts.• Successfully launched and managed the graphic design firm while directing focus to business relations, including web design, business cards, marketing and client needs to ensure customer design needs were exceeded.• Developed brand identity, formulating a marketing strategy to improve the brand and the company’s image and generate increased revenue.• Served as technology liaison between clients, sales, quality and other teams, ensuring a high level of service and able to communicate progress between all parties.• Analyzed, defined and documented detailed specs for new and existing applications in compliance with client requirements.

• Provided exceptional customer service while delivering support for account executive team in a well-regarded, local insurance brokerage firm.• Effectively contributed to the management of a multi-million-dollar book of commercial insurance portfolios.• Directed work flow throughout the company, including staff training and development, to increase corporate productivity.• Skillfully interfaced with IT to troubleshoot issues and improve the efficiency of proprietary database software. • Enhanced communication between staff and executive team, fostering a sense of teamwork and collaboration.• Delivered excellent support skills to clients/customers and strictly adhered to all company policies and procedures.

Associates Of Arts With Honors

Associates Of Applied Science With Honors

Bachelors Of Fine Art With Honors