As a member of the Quality Assurance department, I collaborate with subject matter experts to write technical documentation in a variety of formats for the maintenance and repair of conveyor systems manufactured by ASI. These conveyors are manufactured to serve airport baggage handling systems, automotive manufacturing plants, and industrial manufacturing settings. I apply my writing, business, and creative expertise to:-write maintenance manuals and one-page maintenance reference sheets using Word and Excel.-manage the document control workflow for company operating procedures, work instructions, electronic forms, and other documents used for company operations. Review and edit such documents for continuity, current practice, content, and formatting. -use photos, ACAD, Inventor, Adobe Photoshop, and Visio to create graphics that support key points within documentation.-analyze and edit documents to maintain continuity of style and content.-update and revise existing technical literature including company operating procedures and work instructions.-develop, create, script, and produce presentation materials and instructional videos in PowerPoint for interdepartmental use.-train to provide auditing support to the Quality Assurance Manager.-act as Document Control Coordinator.

-Write press releases, brochures, campaign letters, or other media communications to promote clients.-Establish or maintain cooperative relationships with representatives of community, or public interest groups.-Confer with production or support personnel to produce or coordinate production of advertisements or promotions.-Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services.-Plan or conduct market or public opinion research to test products or determine potential for product success.

Connected businesses from solopreneur endeavors to enterprise level organizations with staffing and tools utilizing agency proven B2B and creative services freelance professionals.

Supported the expansion of service products to executive level customers.

Wrote a variety of communication documents per customer request and company service offerings including but not limited to content calendars, articles, blog posts, research, website copy, marketing emails, marketing copy, ebook outlines and content, and audio/video transcription.

Composed software instruction scripts and prepared PowerPoint presentations--including content and graphics--to support instruction as prescribed by company style guides.