Desmand Miller Email & Phone Number

Alpharetta, Georgia, United States

As an Onboarding Project Manager at Delta Dental, specializing in Health Care Reform (HCR) Exchange, Medical Partners, and Individual Lines of Business, I am responsible for overseeing the seamless integration and onboarding of new clients and partners into our dental insurance programs. My role involves all phases of project management for new and existing clients, coordinating with key resources, ensuring compliance with regulatory requirements, and implementing efficient processes to enhance the overall onboarding experience. Implement strategies to enhance the customer experience and drive customer satisfaction. Work closely with cross-functional teams, including Sales, Marketing, IT, Underwriting, Actuarial and Compliance, to ensure a holistic and coordinated onboarding approach.

Atlanta, Georgia, United States

Provide single point of contact for large business client to own consumer inquiries, from inception through resolution. Drive problem resolution on behalf of the member, to include 3rd party vendors. Assist members with online tools and applications utilizing remote desktop system capabilities. Research complex issues across multiple databases and work with support resources to address escalated issues. Educate members about the fundamentals and benefits of consumer-driven health care.

Greater Atlanta Area

Developed, analyzed and executed project plans, including scope, scheduling, and 3rd party vendormanagement. Oversaw impacts, interdependencies and timelines between globally dispersed multiple cross functional teams (including vendors). Provided trends and insights to capture key lessons learned and influence program changes. Partnered with executive leadership to prioritize initiatives, identify opportunities and solve complex business challenges. • Managed millions in annual budgets and increased revenue by monitoring expenditures, leveraging internal resources and vendor contracts while driving compliance.• Contributed to the improvement of project management governance, methodologies, procedures, and processes.• Created and audited content, documents, process flows, and articles on the share point website, resulting in standardized departmental processes and a robust repository of methods and procedures.

Atlanta, Georgia, United States

Drove seamless project management across all phases and ensured timely completion of all milestones and deadlines. Mitigated conflict identified and proactively reduced risk and provided solutions that informed leadership decision making. Presented consumer insights and status reports during stakeholder and customer facing meetings. Developed cost estimates, managed budgets up to $1.2M, and prepared resource plans.

Greater Atlanta Area

Ensured execution of tasks defined in project plan to achieve company goals using standard projectmanagement methodologies and practices. Partnered with project sponsors, owners and key stakeholders to understand objectives and critical drivers. Championed process enterprise-wide process improvements by collaborating with cross-functional partners and external vendors. Assisted in the development and presentation of proposals for approval.

Greater Atlanta Area

Managed Records Retention Relocation project to ensure accurate transition of cell tower contracts and documents to Iron Mountain and the Network Real Estate Administration (NREA). Facilitated departmental meetings to provide project updates, open lines of communication, and promote acceptance of corporate goals. Provided front end IT support for departmental applications. Created project action plans, business cases and UAT testing for various enhancements.

Atlanta, Georgia, United States

Directed portfolio of large Verizon accounts such as AOL Time Warner, Clear Channel, Ingersoll Rand and Colonial Bank, including driving the overall client experience. Supported company’s largest, at-risk account (AOL Time Warner), consisting of 80K+ lines and multiple entities (CNN, HBO, Time Inc., Time Warner). Led up to 20 customer service and order processing coordinators, including coaching, training, and managing performance. Oversaw implementation of all entities, including explaining level of support to 20K customers.