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Financial Services Business Executive with global Operations and Technology experience spanning the investment management, mutual fund, retirement services, securities and outsourcing industries. Extensive management and leadership experience, 3.5 years earned during an international assignment for a global money management firm. Versatile manager, leader, coach and mentor with a demonstrated track record of building high performing teams. Experienced managing multi-site operations, information technology and client service organizations.Extensive business process improvement, reengineering and technology implementation experience. Excellent prioritization and project management skills. Adept at defining strategy and translating into executable plans.Enables financial services companies to increase client satisfaction and profitability by building efficient, cost effective and scalable service organizations. The results solve problems, reduce risks, attract and retain clients, roll-out new products, enter new markets and expand business growth opportunities.Experienced Chief Operating Officer (COO) and Director of Operations, Client Service and Technology functions with specialties including: Global Asset Management, Investment Operations, Technology, Client Servicing, Trade Services, Middle & Back Office Operations, Data Management, Human Resources, Financial Services Software, Expense Management, Compliance, Risk Management, Vendor Management, Transfer Agency, Fund Boards, Fund Accounting & Fund Administration, Outsourcing, Strategic Planning and Execution, Project Management, Process Improvement, Start-ups, Organizational Turnarounds, Performance Metrics and SLAs, and International Assignments.
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Chief Operating Officer (Coo), Cio, Director Of Operations And/Or Director Of ItFinancial Services Executive Jun 2013 - Mar 2014Greater Chicago AreaI help financial service companies increase client satisfaction and profitability by building efficient, cost effective and scalable service organizations. My results enable companies to solve problems, reduce risks, attract and retain clients, roll-out new products, enter new markets and expand business growth opportunities.
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Chief Operating Officer (Coo), Head Of Operations And Information Technology (It)Harris Associates L.P. Jun 2007 - Jun 2013Greater Chicago AreaExperienced COO with oversight of Investment Operations, Client Reporting and Performance Management; Mutual Fund Shareholder Transfer Agency and Intermediary Servicing; Data Management; Human Resources, Facilities and Information Technology functions including PMO, application development, network infrastructure and computer operations. Active on Operating, Risk and Audit Committees; an Officer of the Oakmark Mutual Funds. Championed business and technology process improvement initiatives that increased firm productivity and organizational capabilities. -
Director, Head Of Investment OperationsNuveen Investments Jan 2005 - Jun 2007Greater Chicago AreaManaged the Investment Operations Group servicing the muni-bond, taxable-fixed income, FX, equity and deriviatives teams. Oversaw the Middle Office Broker/Dealer group servicing Nuveen's SMA business. Supported open and closed-end mutual funds, SMA, CIT, UIT, institutional and sub-advisory accounts. -
Director, Investment Management Group Business ManagerDeutsche Asset Management Jul 2003 - Sep 2004Greater New York City AreaWhile in this departmental COO / CAO role was responsible for ensuring an effective operating and control environment across a multi-site equity, fixed income and derivatives asset management organization. Defined critical business priorities, focused resources and aligned performance measurements and compensation with business goals. Worked with Risk and Compliance to address audit findings and ensure compliance with regulatory requirements. -
Svp - Director Of Investment Operations And Director Of ItScudder Investments - Japan Dec 1999 - Jun 2003Tokyo, JapanWhile on this 3.5 year international assignment, managed trade services, portfolio support, investment operations, fund accounting and NAV reporting, client reporting, regulatory reporting, data quality, Information Technology infrastructure and application development line areas. After the Deutsche Bank acquisition I worked with regional C-suite executives to analyze and recommend a new business strategy for the combined Japanese asset management and trust banking organization. The strategy involved outsourcing the trust operation and focusing on the investment management aspect of the business.
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Vice President Of OperationsScudder Investments Jun 1995 - Dec 1999Greater Boston AreaManaged a multi-site retirement services & 401(k) recordkeeping, client service and new client on-boarding operation with 175+ employees. Actively contributed to strategic planning, IT strategy, product development, pricing, sales support, managing client relationships, public relations and facilities management. Sponsored and lead technology and business process improvements; worked to outsource non-core services.
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Vice President - Group Operations Manager440 Financial Services / First Data Investor Services Jul 1993 - Jun 1995Greater Boston Area440 Financial was a financial services outsourcing company (a start-up) that provided fund accounting, fund administration, transfer agency, print/mail, fullfilment, telemarketing, fund distribution, compliance and 401(k) retirement services recordkeeping to mutual fund, bank, insurance, RIA and asset management firms. In this role I managed a multi-site 401(k) retirement services recordkeeping operation that also included new client on-boarding, client servicing and ERISA compliance functions.
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Systems Manager - It440 Financial Group / First Data Investor Services May 1991 - Jul 1993Greater Boston Area440 Financial was a financial services outsourcing company (a start-up) that provided fund accounting, fund administration, transfer agency, print/mail, fullfilment, telemarketing, fund distribution, compliance and 401(k) retirement services recordkeeping to mutual fund, bank, insurance, RIA and asset management firms. In this role I managed a team of systems development professionals implementing custom and packaged software solutions.
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Project Leader - Information TechnologyPutnam Investments Feb 1987 - May 1991Greater Boston AreaConducted business analysis, developed software, executed user acceptance tests, maintained production systems and lead small teams as we supported and enhanced custom and packaged software applications.
John Desmond Skills
John Desmond Education Details
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Computer Information Systems -
Financial Management & (Bs), Management Information Systems
Frequently Asked Questions about John Desmond
What is John Desmond's role at the current company?
John Desmond's current role is Financial Service Executive, Global Operations & Technology Leader.
What is John Desmond's email address?
John Desmond's email address is jo****@****msn.com
What is John Desmond's direct phone number?
John Desmond's direct phone number is +131264*****
What schools did John Desmond attend?
John Desmond attended Bentley University, University Of Massachusetts At Boston.
What skills is John Desmond known for?
John Desmond has skills like Financial Services, Asset Management, Portfolio Management, Risk Management, Mutual Funds, Securities, Investments, Management, Strategy, Equities, Fixed Income, Vendor Management.
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2yahoo.com, hushmail.com8 +193736XXXXX
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John Desmond
San Francisco, Ca4gmail.com, curated-digital.com, curated.com, sprucefinance.com4 +130150XXXXX
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John Desmond
Skilled And Professional Researcher And Speaker - Graduate Of Depaul University - Political Science & Physics.Current Public Policy Masters StudentChicago, Il
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