•Provide high-level administrative and operational support to the President, ensuring smooth coordination of daily activities, strategic initiatives, and key projects.• Oversee execution of projects end-to-end. Proactively anticipate and manage issues/risks and recommend solutions, document/communicate project details to hold others accountable, and conduct final project analysis.• Lead the handling and processing of Public Information Act (PIA) requests, ensuring timely and accurate compliance with legal requirements. • Spearhead the creation of standardized operational templates for project planning, reporting, and communication, improving organizational efficiency by 20%.• Cultivate strategic partnerships with external organizations and stakeholders to enhance collaboration, secure additional resources, and expand the reach of BCYF programs; Manage the planning and execution of large-scale events, including youth summits and community engagement activities, ensuring alignment with organizational goals.

•Assisted clients with onboarding and product setup to foster successful adoption andusage.•Collaborated with Sales team to Identify expansion opportunities and develop a growthstrategy that will be successful with each customer.•Managed project documentation and records including credit approval, designdocuments, invoicing, service request and upcoming projects.•Utilized salesforce to manage interactions and track customer satisfaction with target of90%. Procured billing using SAP.

•Implemented data-driven feedback mechanisms to refine our engagement approach, ensuring that programming met the evolving needs of our unserved communities.• Implemented strategic leadership in development of youth engagement strategies increasing youth engagement 10% monthly.•Manage a diverse portfolio of new and existing community partners and their associated volunteers to meet and support organizational goals; fostering relationships resulted in kind donation of materials, services, venues, etc decreasing program budget by 15%.

•Identified and implemented continuous improvement initiatives to enhance supply chainefficiency, reduce costs, and improve overall performance.•Developed and implemented comprehensive supply chain strategies to optimizeinventory levels, minimize lead times, and enhance overall supply chain efficiency.•Regularly reviewed and refined forecasting models to improve accuracy andresponsiveness to changing market conditions.

•Arranged potential client contacts, cultivated relationships, andfollowed through with all service needs.•Planned marketing initiatives and leveraged referral networks topromote business development resulting in increase in averageticket by 20%.•Fostered lasting relationships with customers through effectivecommunication and quick response, resulting in long-term loyaltyand expanded client base into historic downtown area.

•Conducted training and mentored team members to promoteproductivity, accuracy, and commitment to friendly service.•Played instrumental role in client satisfaction by working withoperational teams for proper resolution of service issues resulting in100% in required surveys monthly.•Utilized customer feedback to inform changes and improvements tocustomer success plans.

•Managed accounts to retain existing relationships and grow share ofbusiness by 85%.•Resolved problems with high-profile customers to maintainrelationships and increase return customer base.•Held daily scrum meetings with sales team members to identifyselling hurdles and offered insight into best remedy.•Achieved established KPI for company, regional team and individualperformance through teamwork and focus on customers

•Managed day-to-day FOH operations to drive quality, standards, andmeet customer expectations.•Coordinated with suppliers to establish timely delivery of food andbeverage items weekly.•Maintained positive customer relations by addressing problemshead-on and implementing successful corrective actions with 72hours.•Used customer service skills and analytical nature to resolvecustomer concerns and promote loyalty.