Destinee Jackson Email & Phone Number

• I bring a results-driven approach to improving patient satisfaction and operational efficiency in pediatric rehabilitation and outpatient orthopedic settings. My focus is on aligning front-office operations with.
• Spearhead front office operations for multiple locations, achieving over 95% copay collection and reducing patient wait times by optimizing scheduling systems.
• Design and lead targeted training programs for front office staff, increasing workflow efficiency by 20% across the region.
• Drive performance improvements through cross-location collaboration, improving key revenue metrics and enhancing patient satisfaction scores.
• Consistently support Ivy Rehab’s values of unity, integrity, and service by fostering team engagement and adherence to organizational goals.

• As Patient Coordinator, I optimized administrative processes, overseeing over 350 monthly appointments and managing clinicians’ schedules across eight locations. My role was pivotal in enhancing patient satisfaction.
• Managed the verification of insurance benefits and authorizations for 20+ patients monthly, reducing delays in providing patient care.
• Successfully increased copay collection rates by 47% over three months through collaboration with EMR engineers to improve system processes and accuracy.
• Conducted monthly audits of financial transactions, ensuring accuracy in processing, while reducing discrepancies by 15%.
• Awarded Employee of the Month four times in nine months for exceptional performance in improving customer service and operational efficiency.
• Drove a 10% improvement in patient satisfaction during my first year through proactive customer engagement and relationship management.

• As a freelance Project Manager, I supported executive leadership and led cross-functional teams to deliver successful projects for clients in the marketing and advertising space. I worked closely with C-Suite.
• Provided executive-level administrative support, including heavy calendar management, travel coordination, and expense reporting for the VP of a multinational company.
• Managed project scopes ranging from $25k to $100k, coordinating with software and marketing teams to ensure alignment with client goals and marketing strategies.
• Developed and distributed bid packages that accounted for 10-12% of total production costs, ensuring clarity and feasibility of project contracts.
• Conducted market research and designed consumer surveys to gather insights, contributing to product and service improvements based on customer feedback.

• At OneMain Financial, I was responsible for managing client relationships, developing personalized financial strategies, and ensuring compliance with FDIC regulations. My expertise in financial services allowed me to.
• Managed a loan portfolio averaging $240,000 monthly, achieving a 30% increase in referrals by building strong relationships with financial planners and auto dealerships.
• Developed and maintained relationships with 30+ financial planners, individual borrowers, and auto dealerships that increased referrals by 30%
• Consistently ranked in the top 15% of loan producers for three consecutive quarters through effective pipeline management and customer service.
• Collaborated with internal teams to ensure data accuracy and integrity, reducing loan processing times by 25%.
• Resolved 20-35 customer escalations daily, improving overall customer satisfaction and retention by streamlining the issue resolution process.

• As a Pharmacy Technician and Shift Leader, I led a team of 15-20 employees, driving operational efficiency, team development, and customer satisfaction. My role involved managing inventory, vendor relations, and team.
• Led daily operations, ensuring the timely delivery of services and resolving customer issues, contributing to a 96% customer satisfaction rate.
• Trained and developed two team members to shift leader roles, strengthening team capabilities and succession planning.
• Managed inventory and vendor relationships, reducing stock shortages by 20% through improved coordination and forecasting.

Bachelor Of Arts - Ba, Psychology

Associate Of Science - As, General Studies