• Excel in B2B sales, consistently ranking in the top 3 of senior sales representatives, leveraging comprehensive product knowledge and consultative selling techniques.• Initiate 150-250 cold calls daily, demonstrating exceptional empathy and understanding to offer tailored debt restructuring solutions to struggling business owners.• Lead closing calls, expertly presenting proposals and contracts, resulting in a close ratio exceeding 50% and contributing significantly to revenue growth.• Actively mentor and train new team members, sharing best practices and contributing to overall team success and cohesion.• Develop and maintain strong client relationships, ensuring ongoing customer satisfaction and retention through proactive communication and support.

• Managed front desk operations, providing superior customer service by promptly addressing inquiries, complaints, and scheduling appointments with a keen focus on customer satisfaction.• Spearheaded accounts receivable efforts, meticulously tracking and managing collections, resulting in a significant reduction in delinquent accounts and improved cash flow.• Demonstrated strong leadership and problem-solving skills in the Estimator role, overseeing vehicle repairs from intake to completion, effectively communicating with insurance companies and customers to ensure accurate estimates and timely repairs.• Implemented streamlined processes and procedures, enhancing operational efficiency and contributing to overall business success.• Leveraged strong organizational and multitasking abilities to efficiently manage multiple responsibilities and meet tight deadlines in a fast-paced environment.

• Provided exceptional customer service at the front desk, fostering positive relationships with customers, insurance companies, and colleagues, resulting in improved customer satisfaction and loyalty.• Managed accounts receivable with precision, posting payments accurately and following up persistently on outstanding invoices, ensuring timely collection and improved cash flow.• Streamlined parts intake and inventory management processes, collaborating closely with technicians and service writers to optimize repair timelines and customer satisfaction.• Demonstrated adaptability and flexibility in handling various responsibilities, including customer inquiries, administrative tasks, and parts coordination, contributing to overall team efficiency and success.• Actively participated in team meetings and training sessions, sharing insights and best practices to drive continuous improvement and enhance team performance.

• Delivered exceptional customer service, providing personalized recommendations, addressing customer inquiries and concerns, and ensuring a memorable dining experience.• Utilized extensive product knowledge and upselling techniques to maximize sales and enhance the overall guest experience, resulting in increased revenue and customer satisfaction.• Collaborated effectively with kitchen and bar staff to ensure timely and accurate order fulfillment, contributing to a smooth and efficient dining service.• Demonstrated strong teamwork and communication skills, fostering a positive and collaborative work environment and contributing to overall restaurant success.

Represented Simon Mall by providing high quality and efficient service• Maintained professional appearance of marketing materials, signage, and displays• Responded to customer inquiries and advised on the appropriate resolution• Served as “Seller” of the Simon Property Group Gift Card program, retail products, and offerings• Managed daily finances• Implemented and followed cash handling procedures per corporate guidelines for income-generating initiatives

• Managed all aspects of office operations for an appliance repair company, including customer inquiries, claims management with home warranty companies, appointment scheduling, and technician dispatch.• Maintained meticulous records and coordinated effectively with home warranty companies to ensure prompt payment for services rendered, contributing to improved cash flow and financial stability.• Provided exceptional customer service and conflict resolution, ensuring customer satisfaction and retention through proactive communication and support.• Implemented process improvements and efficiency enhancements, optimizing workflow and increasing overall productivity.• Demonstrated strong leadership and decision-making skills, effectively managing a team of technicians and support staff to achieve organizational goals and objectives.