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Experienced Customer Service Associate with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, Team Building, Public Speaking, Contact Centers, and Organization Skills. Strong support professional with a Associate of Arts - AA focused in Liberal Arts and Sciences/Liberal Studies from Saint Leo University.
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Corporate TrainerFisFlorida, United States
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Corporate TrainerFis Jun 2018 - Present11601 Roosevelt Blvd• Conduct required activities to deliver new employee orientation and training for multiple department.• Lead new hire classes, and maintained soft skills in leadership, time management, and stress management.• Ensure that all class objectives are achieved and learning curve performance metrics are achieved per pre-defined plans -
Aspire TrainerFis Nov 2017 - May 201811601 Roosevelt Blvd
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Customer Service Associate IiFis Nov 2015 - Nov 2017Tampa/St. Petersburg, Florida Area• Provides customer support as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.• Troubleshoots customer problems, identifies root cause of problem, and uses tool and resources appropriately to determine how to resolve customer problems.• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.• Updates customer information and ensures accurate entry of contact information.• Meets standards of job, such as quality standards, adherence to schedule and average handle time.• May provide guidance and or mentoring to less experienced Customer Service Associates - Consumer.
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Line TrainerFis May 2017 - Jun 2017Tampa/St. Petersburg, Florida Area
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Resident Assistant DirectorSaint Leo University Apr 2015 - Oct 2015Saint Leo, Florida -
Resident AssistantSaint Leo University Apr 2013 - May 2015Saint Leo, Florida
Destiny Hubbard Skills
Destiny Hubbard Education Details
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Liberal Arts And Sciences/Liberal Studies
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Boca Ciega High SchoolCenter For Wellness And Medical Professions
Frequently Asked Questions about Destiny Hubbard
What company does Destiny Hubbard work for?
Destiny Hubbard works for Fis
What is Destiny Hubbard's role at the current company?
Destiny Hubbard's current role is Corporate Trainer.
What is Destiny Hubbard's email address?
Destiny Hubbard's email address is de****@****bal.com
What is Destiny Hubbard's direct phone number?
Destiny Hubbard's direct phone number is +172795*****
What schools did Destiny Hubbard attend?
Destiny Hubbard attended Saint Leo University, Boca Ciega High School.
What skills is Destiny Hubbard known for?
Destiny Hubbard has skills like Classroom Instruction, Teamwork, Team Building, Independence, Call Center, Organization Skills, Interpersonal Communication, Multitasking, Microsoft Office, Customer Service, Management, Microsoft Excel.
Who are Destiny Hubbard's colleagues?
Destiny Hubbard's colleagues are Tushar Shinde, Sampada Bobadi, André Henrique Campos Barbosa, Rama Murthy, Victor Guilherme Amaro Barbosa, Jim Hatcher, Jaime Jeria.
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