• Collect specimens according to established procedures including insurance exams and drug testing.• Research test/client information and confirm and verify all written and electronic orders by using lab technology systems or directory.• Responsible for completing all data entry requirements accurately including patient registry, test order from requisition or from database, and managing standing orders.• Enter billing information and collect payments when needed including checks, cash, and card payments.• Perform clerical duties when assigned which includes data entry, inventory, stock supplies, and answering phones.• Data entry and processing specimens as required by test order.• Verify patient demographic information, initial, date, and time specimen tubes post-venipuncture procedure while in the presence of patients, and double check information with patient.• Communicate with phlebotomists, CLS, and lab assistants in regard to tests, requisitions, insurance, and patient information.• Assist with Hmong speaking patients and translate procedures for their understanding and safety.• Print face sheets for all patients for billing department.• Fax results to doctors’ offices when needed.

• Programs: Chirotouch, Microsoft Word, and Microsoft Excel.• Office technology devices: scanner, printer, fax machine, office phone, and email.• Called attorneys and adjusters for patient authorizations, patient medical history, medical records for all medical history, records for all the authorized body parts and each claim case, and patient demographics.• Made patient accounts on Chirotouch program.• Sorted medical records.• Scanned and uploaded all patient medical records into Chirotouch.• Reviewed medical records for providers.• Contacted and schedule patients for worker’s compensation and change of primary treating physician.• Scheduled patients for follow up appointments.• Prepared patient intake forms.

• Oversaw a team of three tour guides• Scheduled high school groups and prospective college students for tours• Dealt with conflict and resolution• Assisted in office work• Answered phone calls, do call backs, and reminder calls• Answered emails• Used google drive tools (google docs, google slides, google sheets)• Used Microsoft Office (Word, Excel, PowerPoint)• Trained new tour guides• Created Tour Guide Handbook• Created Lead Tour Guide Handbook• Created new scheduling system for tours

• Delivered food to customers, prepped boxes, condiments, and other necessary items for order.• Prepared food items.• Stocked and cleaned facility.• Answered phone for to go orders.• Cashiering.

• Delivered food to customers, prepped boxes, condiments, and other necessary items for order.• Prepared food items.• Stocked and cleaned facility.• Answered phone for to go orders.• Cashiering.