Senior Client Relations Manager (Sr. Team Lead )
Current• Conducted strategy & reporting calls with 40 clients to advise them on best practices for growing their business.• Routinely updated client websites to ensure the UX/UI was optimized for maximum conversion.• Routinely optimized client PPC accounts to maximize conversions and ensure KPIs were being met.• Tracked digital metrics as well as business metrics to ensure I was offering clients data-driven solutions.• Worked on the management team, with six employees directly reporting to me.• Developed SOPs (systems and processes) for department and company-wide deployment.