Detria Holland Email & Phone Number

Sandy Springs, Ga

2405 Commerce Ave, Duluth, Ga 30096

Assurant is a 3rd party responding to calls to track, monitor and pay insurance. This job was obtained through Kelly Services, Inc., obtaining a permanent position in December 2016

Stockbridge, Ga

Provides account services to customers by receiving deposits and loan payments; Cashing checks; Issuing savings withdrawals; Recording night deposits; Selling cashier's checks and money orders; Series E bonds; Answering questions in person or on telephone; Converting foreign currency in America currency; Referring to other bank services

Professional ExperienceAT&T – Legacy BellSouth Telecommunications, Atlanta, Georgia 04/1987 – 12/2014Service Representative Processed orders for DS1 and DS3 Access ServicesReviewed and queried service orders for errors to completionsGenerated queries back to customer for order corrections Handles dispute inquiries concerning incorrect billing of complex servicesProvides feedback to customers regarding inquiryCoordinates with other departments to assist with customer requestsMake adjustment to incorrect billingConsulted with customers to recommend and sell a variety of BellSouth Products and Services to meet customer needsNegotiated service order request from customers and input orders via on-line system for installation, removal or changes of telephone servicesDiscussed and handle payment arrangements Responsible for the collection of large toll accountsResponsible for identifying fraud accountsDetermined credit and security requirements an extensions of creditsServed as a telephone professional to the customer by discussing and handling billing inquires, product and services inquiries, toll and order inquiries, other miscellaneous inquiries, and complaints or customer request which are related to other departments including referrals to BellSouth entities and Local Exchange Carriers (LEC)Negotiated billing inquiries and/or adjustments, other inquiries and complaints

Processed orders for DS1 and DS3 Access ServicesReviewed and queried service orders for errors to completionsGenerated queries back to customer for order corrections Handles dispute inquiries concerning incorrect billing of complex servicesProvides feedback to customers regarding inquiryCoordinates with other departments to assist with customer requestsMake adjustment to incorrect billingConsulted with customers to recommend and sell a variety of BellSouth Products and Services to meet customer needsNegotiated service order request from customers and input orders via on-line system for installation, removal or changes of telephone servicesDiscussed and handle payment arrangements Responsible for the collection of large toll accountsResponsible for identifying fraud accountsDetermined credit and security requirements an extensions of creditsServed as a telephone professional to the customer by discussing and handling billing inquires, product and services inquiries, toll and order inquiries, other miscellaneous inquiries, and complaints or customer request which are related to other departments including referrals to BellSouth entities and Local Exchange Carriers (LEC)Negotiated billing inquiries and/or adjustments, other inquiries and complaints