Deepak Tyagi Email & Phone Number

• Senior leader with 27yrs of experience at various leadership roles in both Product & Services organizations with focus on establishing high-performing teams and building trusted relationships with clients and stakeholders and • Years of experience in creating Technology Practices, Setting up development and quality processes to ensure Delivery Excellence, Delivery Performance and scaling to multi-million-dollar business.• Successfully executed large, complex global projects with teams located across geographies, having track record of delivering within budget, on time and with high customer satisfaction score.• Rich experience in product strategy and development. Spear-headed Growth of complex global products in CRM and Workforce Management Domains. • Successfully Managed Digital Transformation, Transition and Cloud Migration programs using Distributed Agile Model.• Established new Competencies, involved in Pre-Sales, Assessment, Evaluation of opportunities and has significant experience setting up of Offshore Development/support Centres. • Responsible for Account Penetration activities, Account Farming, Revenue Recognition, Utilization of Resources, Budgeting, Managing P&L of large and small accounts, ensuring profitability and identifying any cross-practice opportunities.• Worked with teams to increase Operational Efficiency by deploying faster and implementing Automation strategy to ‘Shift Left’ which resulted in reduction of Regression time by 40%.• Taken initiatives to Optimize Processes / re-engineering & to improve Overall Quality of Product. • Established PMO, Agile Practices and Coaching teams. Managed complex global programs (like Security, Accessibility, Gender Inclusion) across Geographies and Product lines in collaboration with cross functional teams.• Great experience in working with large & distributed agile teams using Agile Frameworks SAFe, Scrum, Kanban & Hybrid Frameworks.• Implemented multiple best practices including – Program Increment planning, Capacity Planning, Feature/ Defect/ Tech Debt based backlog prioritization and MVP based planning and rollout. Key Skills - Delivery Governance, Operation Excellence, Process Re-Engineering & Automation, Digital Transformation, Productization, Project Management, IT Service Management, Program Management, Agile Transformation, Quality Improvement, Cross Function Liaison, Risk Management, Account Mining, Pre-Sales, P&L Management, Resource Management & Utilization, Coaching & Mentoring, Stakeholder Management & Vendor Management