Ecstatic to announce my recent role as Team Lead in AML Transaction Monitoring at Accenture. Armed with a wealth of experience, I'm poised to lead and elevate the AML landscape, ensuring unparalleled compliance through cutting-edge transaction monitoring strategies. Joining Accenture marks an exciting juncture to contribute my skills, spearheading excellence in the dynamic and innovative realm of Anti-Money Laundering.

In a transformative stint of about 2 years at WNS Global Services, I delved into the complexities of Anti-Money Laundering (AML) with a primary focus on transactions monitoring. My commitment to excellence was evident in significant contributions that left an indelible mark on the organization's AML landscape. Within this dynamic environment, I not only honed my skills but also proactively addressed and mitigated complex challenges, showcasing a relentless pursuit of excellence in the ever-evolving realm of financial compliance and transactions monitoring.

Resolve system generated alerts as per TAT with complete process understanding. 100% coverage of monitoring of all suspicious transactions.Identifying and implementing risk mitigation strategies to reduce or eliminate potential risks.Monitoring and reporting on the effectiveness of risk management strategies and making recommendations for improvements as needed.Communicating risk assessments and recommendations to key stakeholders within the organization, such as senior leadership or board members.Follow Standard operating procedure for wing to wing closure of an alert including 1) Alert Allocation, 2) Alert Review, 3) , 4) Close an alert/ RFI (Request for information) Report updation in watchlist screening process.Closely monitor the suspicious transaction trends, processes, customer behavior pattern, platform gaps and ensuring required process improvements are implemented.Developing & enhancing the transaction monitoring process & capabilities.

Handling customer queries on Web Chat (Bliss) and E-mails.Resolves product or service problems by clarifying the customers complaint or query, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Identify and escalate priority issues to the Team Leader and Ops Team.Ensuring to no breach of SLAs and KPIs, standard policy & procedures.Gain fundamental & technical knowledge of the process and act as an SME (Subject matter expert) for the same.Conduct training and knowledge sharing sessions for team on scheduled basis.Timely handling of ageing breaks, errors and highlighting/reporting and escalation to the management.Maintains financial accounts by processing customer adjustments.

Preparing the transaction report of the PayPal account’s by analyzing the transaction and account activity with the available KYC profiling, keep an eye on cross border transactions, suspicious money movement, illegal sales, CP/CE, merchant fraud, Spoof (Account takeover), counterfeit sales, and creating Checklist for suspicious transactions and filling SAR report and escalating the account activity to the business for the further investigation.Undertake analysis of Country hits, entities, and/or names of individuals/investigation of transactions within the process instruction and by judgement assess the legitimacy of customer profile and transactions.Should adhere to company policies and ensure to maintain confidentiality in handling customer data.Proactively contribute to ongoing development and process improvementsChecking customers account whether those are correct or any malpractices are going on.Overall checking Ongoing Due Diligence Activities and protecting them from fraud activities.