Dev Panchal Email & Phone Number

Melbourne, Victoria, Australia

Helping Local Businesses win.

Melbourne, Victoria, Australia

Superannuation Consulting and Investments

Melbourne, Victoria, Australia

TPD, Income Protection, Trauma & Critical Illness / Key Person cover. Partners include MLC, Zurich, OnePath and AIA. Actuaries and Consumer Insurance.

Melbourne, Victoria, Australia

- Professional Indemnity for Allied Health Care Practitioners, also Including Personal Trainers / Hair and Beauty. - Providing Professional Indemnity and Public Liability cover to Allied Health ie: Chiropractors, Dentists, Occupational Therapy, Speech Pathologists, Osteopaths and more.

Melbourne, Australia

Melbourne, Australia

- Represented RACV, SGIO, NRMA CGU brands as part of Insurance Australia Group.- Responsible for making sure customers were covered correctly for their own individual needs, identifying and speaking to individuals about how their business could not operate in the event of an incident.

Melbourne, Australia

Melbourne, Australia

- Assisted CottonOn Customers with package inquiries, including shipping details for their products andreplacements for missing items.- Accomplished in conflict resolution when speaking to displeased customers on the phones and through emailcommunication. Was in Contact with customers from a global standpoint, assisting CottonOn customers fromAsia, Europe and North America.- Helped developed initiatives to increase call volume per associate by 20% while increasing customersatisfaction scores by 25% during the retail rush leading up-to Christmas and the New Year.- “Customer satisfaction levels” were regularly above %90 for calls taken at the end of the week; this resulted inmany return customers making repeat purchases because of the excellent customer service they hadexperienced earlier- *Temporary contract

Melbourne, Australia

- Made lead calls to businesses in order to establish leads for re sellers to process sales.- Extensive knowledge of HP Large Format Printers, was able to listen to customer requests and provide themwith a machine that best suited their needs.- Worked with global HP partners from Singapore and India in order to establish a better market presencewithin a specified region.- Booked flights and hotel accommodation for HP conference delegates and staff.- Liaised with the graphic design team in order to put together images and headings that would attract a specificmarket or demographic of people.

Cheltenham

• Trained new team members on all basic aspects of registers/ service department as well as providing ongoing training to already experienced team members. • Completed spot balances, maintained rostering as well as regularly tracked loss of stock and cash flow• Was given the opportunity for retail leadership August 2014 • Achieved the "Service Idol Award" through nomination and competition during September 2013• I achieved the Highest Scanner Rate between both Bentleigh and Southland Coles stores based on efficiency ratings, averaging a scan rate of 14.97 on a weekly basis.• Achieved a score of 100% on two separate "mystery shop" evaluations.

Cheltenham/ Bentleigh

• Knowledge of all departments across Cole’s supermarkets, including dairy, deli, bakery, fresh produce, grocery and service. • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.• Assisted the team in meeting sales, stock loss, labour objectives and margin goals to increase profitability.• Trained seven staff members in the dairy/ deli department, leading to five staff members employees receiving part time contracts and four of them going on to do retail leadership/ gain full time employment.

Bachelor Of International Business (Aplied Program), International Business

Activities and Societies: RMIT EFMSA, RMIT BSA, RMIT Indian Club, AIESEC RMIT Chapter

Advanced Diploma Of Marketing, Business, Management, Marketing, And Related Support Services

As a graduate of this course i have the skills to be an effective and influential communicator who is committed to achieving profits.