Dev Prasad Email & Phone Number

Bengaluru, Ka, In

Deputed to VOLVO – IT to manage a product based on digital signage and content management.Onsite visit to Sweden for transition.One point contact for support globally on digital signage.Managing accounts holders and technicians in the Centre’s around the world.Initiate business meetings to overview the business plans.Coordinate in achieving business goals

Data conversion, re-engineering, multi-country rollout, maintenance and testing projects involving various technologies in Distributed / Global Delivery Model.Building and managing relationships with clients and working with them for achieving their strategic objectives and goals by designing and implementing management controls, along with effective management of processes to facilitate the required change. Pragmatic approach in improvising on solutions and resolving complex business issues. Also possess customer centric and systems driven approach to designing business solutions.SpecializationsRich experience in program/ project management activities entailing planning, design, resource administration, mentoring of team members, effort/ cost/ time estimation and risk management

Handling a team of 30 members and monitor them closely on their qualitative and quantitative production, also take action plans in improving the same.Also take charge of the forecast analysis for the upcoming volumes and planning to complete the same within stipulated time.Co ordaining, troubleshooting with the clients and rising tickets for any Network related issue’sCreate an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.Liaison to Administration, attends management meetings weeklyAdditional Responsibilities: Handling Spanish Team.Oversees hiring and firing of staffObserve training needs.Working as a trainer for newly joined executives.Projects HandledBillingDisputesService & SalesSetting up the Networks

Bangalore

Bangalore

Roles and Responsibilities:Handling collection related customer issues on a day on day basis.Negotiating payment arrangements to a suitable level for both the customer & the department. Additional Responsibilities: Support Team Leader with daily activitiesMentor and support new joiners Act as a referral point for coworkers offering guidance when required.Drafted action plans for self and team members to achieve and exceed Service Level Agreements, conducted feedback sessions for the same by coordinating with the Team Leader. Conducted Team huddlesShared the best practices of being a consistent performer amongst teams.