Deva Kiran Reddy Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Business Needs Assessment:Engage with clients to thoroughly understand their business challenges and requirements.Analyze current systems and processes to identify gaps and opportunities for improvementSolution Architecture:Design tailored ITSM, Agile, and DevOps solutions using Atlassian products, CRM tools, and other relevant technologies. Ensure that the proposed solutions align with the client’s strategic objectives and technical environmentTechnical Demonstrations:Conducted technical demonstrations of Atlassian tools and solutions, showcasing their features and benefits to prospective clients, and addressing technical questions to facilitate informed decision-makingProject Planning and Execution:Develop detailed project plans, including timelines, resource allocation, and risk management strategies.Oversee the execution of projects from initiation to closure, ensuring they are delivered on time, within scope, and within budgetProcess Improvement:Identify opportunities to enhance project management processes and implement best practices that drive efficiency, reduce costs, and improve project outcomesAgile Project Management:Facilitate the adoption of Agile methodologies within project teams, ensuring iterative delivery of project components that align with business prioritiesStakeholder Communication:Maintain regular communication with project stakeholders, providing updates on project status,risks,and deliverables.Ensure that stakeholder expectations are managed effectively and that any issues are addressed promptlyClient Relationship Management:Build and maintain strong relationships with clients,acting as their trusted advisor for solution consulting and project management needs.Provide ongoing support and guidance to ensure client satisfaction and long-term successSolution Proposals:Developed and presented tailored solution proposals to potential clients,clearly articulating the value proposition of Atlassian tools and meet specific business needs

Bengaluru, Karnataka, India

• Managed various business units and product teams, aligning them with Jira tools and implementing Agile methodologies.• Trained product teams in using Atlassian products, such as Jira and Confluence, according to business requirements.• Developed quarterly roadmaps and guided product teams in achieving their goals for each quarter.• Gathered requirements from engineering and business teams to set up processes and workflows.• Planned, designed, and proactively monitored program progress, managing dependencies, interfaces, and interdependencies between projects..• Analysed IT and organisational tools, providing solutions and recommendations• Managed licenses for Atlassian Products, FreshService, AWS, and development tools.• Created and managed budgets for tools and products, and managed cross-project resources.• Identified and addressed problems and risks related to tools and products.• Maintained program documentation for each business unit and managed stakeholder communication, negotiation, and problem-solving.• Experienced in integrating Freshdesk with Jira, and managing Aha! and Monday Work Management tools.• Experienced in providing efficient production support to ensure seamless operations and minimize system downtime.

Bengaluru, Karnataka, India

• Administration and Configuration of Atlassian Tools• Requirement Gathering and implementing the requirements• Experienced in system and project migrations, workflow configuration, and plugin management for Atlassian tools.• Providing Technical Support to End Users• Providing Technical Training for various departments• Generated reports as per the Business requirements

Bengaluru, Karnataka, India

• Administration and Configuration of Atlassian Tools - JIRA, Confluence, Bitbucket,Bamboo, Crucible and Crowd• Requirement Gathering and analysis for the Atlassian tools• Providing solutions to stakeholders on the Atlassian products• Administration of Atlassian Applications in Linux• Providing Technical Support to End Users• Performed migration on Cloud to Server versions of Atlassian tools• Providing Technical Training for users and administrators for various Atlassian Tools• Administered and provided user support for various Atlassian add-ons

Bengaluru Area, India

• Administration and Configuration of Atlassian Tools - JIRA, Confluence, Bitbucket,Bamboo, Crucible and Crowd• Creation and Customization of Projects,Spaces ,Repositories and Build Plans/Projects• Administration of Atlassian Applications in Linux• Providing Technical Support to End Users• Providing Training for users and administrators for various Atlassian Tools• Performed migration on Cloud to Server versions of Atlassian tools

Hyderabad, Telangana, India

• Understanding Software Requirements/User Stories• Contributing to Test Plan Preparation• Deriving Test Scenarios / Outlines• Documenting Test Cases• Updating Traceability Matrices document• Collecting Test Data• Creating Test Batches• Executing Test Cases• Reporting Defects• Tracking Defects• Collect Test Metrics

Master Of Business Administration - Mba, Information Technology Systems Management

Bachelor Of Technology (Btech), Electronic And Communication Engineering