Deval Patel Email & Phone Number

Alpharetta, Ga, Us

Atlanta, Georgia, United States

Pleasanton, California

Role Overview: Started the role as a project manager leading 2 system-wide projects and upon completion of projects transitioned into an operational role. Lead a team of 15 call center customer service representatives that supported a staffing and scheduling software as well as provided additional staffing resources to the departments in greatest need Adopted agile methodologies and implemented workforce software in phases to over 150+ departments. Managed workforce planning products by designing functionality suitable to customers’ needs Created innovative solutions for customers to ensure the software generated value for them Developed service level agreements (SLAs) utilized by team to resolve issues in a timely manner  Influenced leadership to reduce contingent resource staff by 10% Reduced FTE leakage by 50% by collaborating with departments to schedule core staff to their full commitment hours Partnered with finance, IT and HR to institute a comprehensive labor management strategy that spanned over the entire organization, affecting 12,000 + employees Researched cross industry benchmarked workforce planning data and refined the organization’s existing workforce staffing plans to ensure adequate workforce is planned to provide quality care Identified key metrics such as census fluctuations to staff scheduled, overtime hours, contract staff usage, and FTE leakage to measure the performance of the refined workforce strategy Centralized workforce policy across 150+ departments as part of the labor management strategy Operationalized central communication department that was utilized by 3000+ employees to make sick calls, pick up additional shifts and get shift location confirmation Mentored and unified a team consisting of 15 diverse team members to cultivate an engaging workplace

 Executed advanced Kronos Scheduler application to 80+ nursing departments Managed Kronos post implementation and ensured it continued to meet the customer’s needs Strengthened training and support by offering refresher classes, computer based training and ad hoc on unit support to increase the adoption rate from 50% to 95% Motivated team of analysts to create innovative solutions in the areas of customer service and usability of the system Hired, trained and conducted employee performance twice a year and managed their progress and provided ongoing feedback thru regular one-on-ones Performed disciplinary action on employees related to poor performance which included performance plan and termination

 Liaised with clinical departments and IT department by applying clinical knowledge and expertise in building optimal clinical documentation system Facilitated the design of screens, forms, data flow and processes with clinical relevance to automate clinical processes to the full extent feasible Recognized a need for a change management forum to solicit input and provide feedback to support the evolution towards an electronic patient record Instituted lean methodologies to reduce time spent away from units by synchronizing training with current employee education schedule

Conducted timely concurrent clinical reviews on insured membersEnsuring cost effective care by identifying avoidable inpatient days and steerage opportunities for Humana Plan MembersImproved existing case review process by optimizing collection of performance metricsDeveloped two Microsoft Access database applications to standardize metrics and provide accurate reportingWorked with Microsoft Access databases daily to create reports and work flow for the departmentDaily Case Resolutions– over 60 casesOffering guidance services for the Commercial side of businessExperienced in using Humana BPD, Medical Plans, and DM Programs to deliver services to Humana Plan membersImplemented alternatives of care based on clinical reviews in coordination with health care providers by making referrals to Humana DM Programs.Used InterQual criteria and ICD9 codes to authorize additional days based on medical necessity for inpatient stay

Caseload – over 110 membersDaily Case resolutions – over 20 casesMaximized benefit of resources allocated to clients by coordinating interventions and servicesIdentified health care resources for clients like Community Clinics, Healthcare Associations and PNsMade onsite visits to various hospitals, LTACs, Nursing Homes and member homesProvided recommendations to clients and helped them manage their short and long term health goalsConducted periodic face-to-face assessments using MDS-RAI to update client care plansManaged caseload within budget by monitoring actual vs. planned healthcare resourcesIdentified clients with multiple re-admissions and developed improved discharge plans to minimize health care utilizationAuthorized various post discharge services: Nursing, PT, OT, SW, medical equipment, and healthcare aideDetermined eligibility and explained service optionsAssisted clients and their families to plan for long term care and helped with the application process for long-term facilities

Toronto, Canada Area

Managed total patient care of antepartum and postpartum women as well as newborn infants, including premature and ill newborn from 36 weeks gestation to term (NICU level 1 & 2)Administered Vitamin K and provided first baths to newbornsFacilitated a family centered maternity careInitiated and managed IV therapy in newborns and adultsProvided bereavement/palliative-nursing careNICU – managed care for premature babies, meconium aspirated newborns, caring for newborns as a result of placenta previaPatient load: 3-4 patients per shiftInitiated IV on newbornsAdministered IV push medicationsInserted and managed N/G tubeProvided gavage feedingManaged intravenous nutrition (TPN)Collected venous blood, CAP gases, CBC, blood culturesCPAP and O2 initiating, managing and weaningPostpartum/AntepartumPatient load: 8 patients per shiftNewborn assessmentsPostpartum assessments (vaginal and C-Section deliveries)Antepartum assessments - monitoring FHRProvided pain management strategiesFacilitated teaching (i.e. caring for newborn, breastfeeding, self-care

Patient Load: 1-2 patients per shiftLevel III – 22 weeks or more gestational age newbornsManaged care for babies on oscillators, ventilators, CPAP or requiring high or low flow oxygen or air.Started PIVs and maintained PICC linesAdministered meds through PIV or PICC linesAssisted with lumbar puncture and intubationsConducted admission transfer and discharge proceduresCollecting and interpreting blood gases and other blood workProvided support, comfort and education to families, building solid and trusting relationships by fostering one-on-one communicationProvided counseling and recommendations to families regarding specific medical issues and proper care methods

Master Of Business Administration - Mba

MBA/MHA PROJECTS • ACA’s impact on non-profit healthcare systems • Progressive Cardiac Care Outpatient Center: The Operational Plan •.

Master Of Health Administration - Mha

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse