John Miseroy Email & Phone Number

Design, develop, and deploy Supply Chain, Finance, and HCM integrations for our customers in Healthcare.

Tampa, Florida, United States

- Leads patient care and clinical systems application implementations, upgrades, and enhancements across both Acute/Non-Acute Care settings.- Provides support in the selection, installation, configuration, conversion, implementation and ongoing utilization of clinical systems.- Leads a team of analysts in the implementation of automation software and provides guidance and support in test script development as well as establishing guidelines and best practices for automation within the department.- Determines and identifies business and clinical issues through interaction with clinicians and other users.- Analyzes, programs, tests, implements and maintains clinical information systems, as well as provides advanced knowledge in problem determination, evaluation and resolution.- Serves on Architectural Review Board, QA Consortium, and Standard Change Council’s.- Maintains production systems to ensure reliable performance, appropriate change management and security.- Assists in documenting systems policies, procedures and training materials.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Lead multiple project teams, overseeing all aspects of each project lifecycle. Served as the client champion and the primary point of contact for all projects and accounts. Oversaw day-to-day operations including vendor management, business expenses, account reconciliation, payroll and benefits coordination.- Oversee all phases of the software development lifecycle with projects directly servicing B2B clients.- Coordinated integration development partners and vendor relationships to ensure compliance with project specifications.- Facilitated requirements gathering and information hand-off to cross functional teams and continued as primary point of contact and champion throughout the project.- Aid in technical feasibility and research, providing proof of concepts, including data flow, API functionality review, and integration diagrams.- Lead in both Waterfall and Agile environments from initial kickoff to post-launch support.- Developed project plan and identified risks ensuring the project was executed on time and met the goals of the sponsor.- Provided excellent customer service while overseeing staff resource management, timeline and scheduling, budget, quality control, and general project health.- Acted as the voice of the customer internally ensuring escalations and issues were handled quickly and effectively.- Defined KPI’s and analytics necessary to determine customer success, supportability, and ROI.

- Designed and built new enhancements for the Clinical System to support the day to day processes of various departments not yet utilizing the system for patient care.- Lead Clinical Informatics meetings to gather design requirements for system upgrades.- Provided on site client support during activations when departments go live with new system enhancements.- Developed testing scripts and facilitated integrated testing of new features.- Served as primary point of contact for all system application issues during activations.

- Designed, developed, implemented, and provided ongoing support for BayCare’s Electronic Medical Record System.- Served as lead on projects and as a resource for large projects and implementations.- Worked with customers to define requirements for items they need built in the system. Determined what their needs were and whether they could be supported by current build.- Built and tested an array of enhancements and new products for BayCare’s health care employees.- Built and tested power plans for CPOE.- Designed, built, and implemented Cerner M-Pages.- Provided support utilizing Cerner build applications such as Bedrock, CoreCode Builder, DCP Tools, Power Plan tool, HNA User, etc. - Built new orders, power-forms, task lists, tasks, DTA, ES/EC’s, nomenclature, etc.

Coordinate the implementation of BayCare's EMR initiative across the entire health system.- Successfully transitioned 17,000+ healthcare employees from paper documentation to an Electronic Medical Record System (EMR). - Joined the Activation team to coordinate the implementation of Cerner Electronic Medical Record (EMR) initiative throughout BayCare’s entire Health System.- Filled role of Business Analyst on the team and assumed all responsibilities until a successful handoff to a new hire could be completed.- Served as liaison between Information Systems and the Project Team to communicate expectations and gather requirements for Activations.- Worked closely with facility leadership to communicate expectations and requirements for activations ranging from staffing to technical support. - Supported clinical staff during the opening of a brand new 100+ bed hospital in North Tampa; an integral part of meeting their target opening date. This included a Mock Go-Live testing scenario.- Displayed exceptional time management and an ability to work from and stick to multiple project plans as multiple activations were in progress.- Worked closely with vendor to gather and communicate requirements to create an application to manage the scheduling of clinical support during each activation.- Resolved issues with clinical support teams, fielded support calls, triaged issues, maintained morale in Command Center, and worked directly with the Command Center Manager to facilitate escalations.- Helped maintain consistency through managerial & executive transitions including multiple Activation Managers, a new Director, and a new CIO.

- Interfaced with the Desktop Support Team to provide first and second level support to the entire hospital. - Work closely with team members, physicians, and leadership to resolve technical issues.

Provided first tier support to multiple engineering offices in the Tampa Bay area. Work with team members and leadership to resolve IS issues.