Sarah Schwartz, Pmp Email & Phone Number

Bend, Oregon, United States

Manage the implementation of 1 – 2 simultaneous projects.Competency in the Workday HCM and Financials product suites.Participate in the sales cycle to gather requirements, formulate delivery approach and develop a proposal/SOW.Provide guidance and mentoring to Professional Service resources working on my implementations.Ensure projects are properly planned.

Bend, Oregon Area

Manage the implementation of 1 – 2 simultaneous projects.Competency in the Workday HCM product suite.Participate in the sales cycle to gather requirements, formulate delivery approach and develop a proposal/SOW.Provide guidance and mentoring to Professional Service resources working on my implementations.Ensure projects are properly planned and.

Greater Salt Lake City Area

• Work with clients to understand their business requirements, configure the Workday HCM solution, demonstrate the configurations through the development of prototype systems, and assist the client in testing.
• Assist the client with developing a strategy to convert legacy data into Workday.
• Use Workday's Implementation Methodology on all engagements; ensure work is completed on time and within budget.
• Share and recommend Workday best practices.
• Provide a level of customer service to ensure the client is referenceable once the client is in production.

Greater Salt Lake City Area

Certified in Human Capital Management, Talent and Performance Management, and Integrations. Assist customers in all aspects of the data conversion process and prepare system data for conversion to Workday.Support data cleansing efforts by documenting and providing clients with information on data issues and inconsistencies.Convert data using Workday's Data.

Salt Lake City, Utah

• Responsible for all development efforts for organization.
• Research grant opportunities and write grant applications.
• Partner with Executive Director on all fundraising efforts.
• Explore other opportunities to expand knowledge and awareness of InBody Outreach within community for the purpose of raising funds.

Greater Salt Lake City Area

Represent the Master of Science in Information Systems Program at the University of Utah to prospective students.Answer questions and assist with the application process.Coordinate classroom visits and consultations.

Salt Lake City, Utah

• Provide business process services to Studio Owner and Studio Manager.
• Document and edit standard operating procedures for both systems and processes.
• Assist with business structure design including job description and roles and responsibilities documentation.
• Develop community partnerships with other local businesses to offer free yoga sessions. Responsible for initiating relationships as well as developing program logistics and marketing plan.
• Developed initial corporate yoga program.

San Diego, CA

• Led the organizational change management component of a key Smart Grid project.
• Project Manager for the Education, Training, and Communications Team that implemented Oracle’s Utilities Network Management System and Ventyx/ABB’s focalPoint Reporting Tool.
• Developed and implemented a stakeholder communication and engagement strategy that included all levels of management in the change process.
• Completed business process assessments for each impacted organization and job role, communicated the changes to management and end-users, and incorporated the information into training curriculums.
• Developed business process changes to work with technology scheduled for implementation.
• Developed and managed the training program for 500 employees.

• Supervised team of 7 sales coach managers and 83 sales and service representatives.
• Sold AT&T products and services to Spanish speaking residential customers in the state of CA, including wire-line, wireless, and internet services.
• Responsible for revenue, product sales, and customer service targets.
• Negotiated with the Communication Workers of America on all employee matters.

• Supervised team of 7 account managers that sold voice, simple data, and IP services to business customers in territories where Verizon is the local telecommunications provider.
• Responsible for a monthly revenue quota of $3,100 per month, per account manager.
• Responsible for training and developing the product knowledge, sales skills, and implementation expertise of the account managers who reported to me.
• Served as single point of contact for marketing organization. Synthesized and then communicated updated marketing plans to the out of franchise sales organization.
• Developed and delivered training material to new account managers in the sales organization.

• Supervised team of 7 call center managers and 70 customer service representatives. Office supports key customers, including the State of California, the County of Los Angeles, Bank of America, and Kaiser.
• Ensured timely processing of $5.79M worth of customer service orders per month.
• Negotiated with Communication Workers of America on all employee matters.
• Partnered with McKinsey and Co. to design and implement the restructure of call center operations.

• Supervised team of 5 second level managers responsible for renovating core business processes. My team implemented new procedures designed to reduce order entry errors, sales processing time intervals, and the.

• Supervised team of 8 first and second level managers that provided sales, ordering, and billing support to all residential and business sales and service channels in a 13 state territory.
• Responsible for process improvements that brought the number of errors committed while processing long distance toll free service orders down from 15% to 6% in 5 months.

• Worked with product developers to create marketing strategies, ordering procedures, and billing processes for new long distance products. Communicated this information to the training department and all of the West’s.
• Delivered presentations about long distance implementation to stakeholder groups, such as the Communication Worker’s of America and the West sales teams, with attendance ranging from 30 – 150 people.
• Designed the process for resolving sales, pricing, product positioning, ordering, and billing issues arising out of the long distance launch. Trained every business office on how to utilize the process.

• Supervised team of 10 union-represented customer service representatives. Achieved 135% of revenue target.
• Digital Subscriber Line (DSL) subject matter expert.

Ba, Sociology

Activities and Societies: President, Alpha Epsilon Phi Sorority; Founder/President, UCLA Sociology Undergraduate Association.

Master Of Science In Information Systems, Information Technology

Activities and Societies: Graduate Assistant

500 Hour Registered Yoga Teacher, Yoga Teacher Training/Yoga Therapy

Activities and Societies: InBody Outreach Volunteer Teach Introduction to Yoga at Centered City Yoga Mock Teaching Coordinator