As a person driven to quality customer care, I am very dedicated and can contribute in a positive way to achieve your organization's goal. Along with my education and work experience as an administrative assistance and at TransX, I have acquired the following skills:• Effectively managed a 45 line switchboard, directed calls accurately within a timely fashion• Completed and compiled reports using excel 2010• Working knowledge of PCMILER, satellite tracking and EDI system • Assisted in logistics linehaul operations, communicating with planners and dispatchers in a time sensitive environment to accommodating unexpected circumstances. •Supervised employees and provided fair delegation of duties. •Interpreted client requests followed by accurate appointment bookings, cancellations, courtesy calls, and dealings with customer complaints. Accomplishments• Commerce/Industry Sales and Marketing Certificate