Devan Holmes Email & Phone Number

Markham, Ontario, Canada

Greater Toronto Area, Canada

Toronto, Ontario, Canada

Oshawa

I transitioned with ease into a new role and built relationships through being honest, enthusiastic and demonstrating a strong understanding of processes, systems and accountabilities.• Identified the need and established a WLP Lead task force to regularly discuss business strategies and provide alignment across all regions, establishing myself as a source of knowledge and a go to person for advice or support.• Demonstrated resiliency by supporting and influencing change by providing recommendations on system and process improvements as a Subject Matter Expert for project initiatives. • Continuously developing my Leadership skills to inspire people to dream more, learn more and do more.

North York, Ontario

I established myself as a preferred member of the team when interacting with multiple Operations and TIS stakeholders through the demonstration of elaborate knowledge and a consistent delivery of high quality work.• Promoted open and honest communication and the sharing of information and viewpoints amongst the leadership team. Demonstrated multiple EGD leadership competencies in the delivery of the presentations.• Provided subject matter expert support in multiple Customer Care initiative workshops while still maintaining my role and responsibilities to my functional support areas.• By applying business acumen and understanding the complexity of system enhancements, I was able lower cost and time by implementing a new process instead of a system enhancement that met the needs of the business.• Developed collaborative relationships with UGL during WWO infractions workshop because of my positive, upbeat attitude and my ability to listen and work effectively with others. I challenged current practice by asking appropriate questions but not trying to promote change where it was unnecessary.• Led by example and established respect and integrity by demonstrating positive attitude and influence during a potentially controversial issue between EA and EGD which led to direct value in the form of reduction to the number of production system performance issues.• Motivated others and clearly communicated how each person can contribute to goals of the organization and lead by example with the introduction of diverse material to inspire others to be creative and innovative.

Ontario, Canada

I was an advocate for change while ensuring the business requirements for Work Management were met while demonstrating and inspiring resilience through positive thinking and effective communication. • Provided clear, consistent messaging across the organization to mitigate reservations for end users about new system implementation.• Led development and review of all Level 2 Business Processes across the organization which supported the creation of quality test scripts and scenarios which supported the successful implementation of the WAMS suite of systems. • Delivered high quality work that was foundational in the building of Training programs and are still used regularly today to support new hires and movement within the departments.• Led the WAMS In-Flight Work Team who allowed end users to focus on business as usual while we managed escalated issues such as integration errors and work progression due to system conversion.• Leading the WAMS In-Flight Work Team provided me with additional team lead experience including the interviewing process, addressing performance issues and mentorship.

Experience includes; Emergency Dispatch, Regulatory Inspections and Warning Tags, Monitoring and reporting on processes to ensure performance matrixes were met, Handling escalated customer complaints relating to Operations, Directly supervised and supported Work Management Clerical Staff and Process Improvement.

Toronto, Canada Area

I seized the opportunity to expand my technical knowledge of Ontario Gas Codes and apply it to multiple successes with projects related to Engineering Standards and Technical Services. • Maintained positive customer satisfaction by providing timely and accurate technical information while keeping up-to-date with changing technical content of Gas Code, technical announcements and Enbridge Policies and Procedures.• Participated and assisted in the development, application and management of special projects related to ESTS.• Assisted in the review of training programs, Work Management policies and procedures and company communications to ensure technical content was accurate.

Heating, Ventilation And Air Conditioning Techniques (Hvac)

•Fundamentals of heating, ventilation and air conditioning •Hot water systems and refrigeration principles •Industry standardized design.

Risk Management

-Understanding the nature, purpose, and steps involved in risk control - risk assessment and risk treatment. -Ability to analyze and treat.

Police Foundations

•Community policing •Communication •Investigation processes •Police powers and procedures •Professional ethics •Race relations