Responsible for answering inbound calls regarding member's health care needs, while following up on commitments in a timely manner.Handle sensitive member information with discretion.Collaborate with colleagues and co-workers to deliver a world class customer experience.

Provided group therapy and support to those involved in residential care situations.Oversaw resident safety.Implemented and enforce rules.Maintained resident records.Ensured appropriate interactions between staff and residents.

Developed and maintained office forms and procedures, and assisted with administrative tasks.Answered central telephone system and directs calls accordingly.Operated office machines as required.Prepared outgoing mail; sorts and distributed incoming mail.Duplicated and distributed materials.Maintained office supply inventory.Proctored exams to individual students or whole classes.