Devan Naidu Email & Phone Number

Greater Toronto Area, Canada

• Reported to Supervisor and Manager, Network Architects. Provided ATM certifications for payment networks and configuring customizations for customers. Successfully completed Windows 10 rollout. Transferred from an.
• Supported salespeople in Canada with customer engagements serving as a subject matter expert on the technical aspects of the ATM, making sure the system was compliant and providing… Show more Reported to Supervisor and.
• Supported salespeople in Canada with customer engagements serving as a subject matter expert on the technical aspects of the ATM, making sure the system was compliant and providing support documentation.
• Provided post-sale support to the technicians in the field with questions or problems, helping them troubleshoot and deal with escalations in the field.
• Provided ATM software configuration and customization for certification by financial institutions and networks.
• Troubleshot and problem solved incidents reported during certification and from production terminals.

Mississauga, Ontario, Canada

• Reviewed server data and how it measures compared to the SLAs, summarizing, analyzing, and presenting in reports and charts to management trends, forecasts, and how they’re performing to the SLA's.
• Developed and implemented routines to extract data from DB2 database and produced various reports for Finance and Management Statistical Information on service calls; these reports reflect call volume, response times.
• Developed and implemented routines to extract data from DB2 database and produced various reports for Finance and Management Statistical Information on service calls; these reports reflect call volume, response times.
• Used QMF, an SQL tool to extract the data, and used Microsoft Access and Excel extensively with VB macros for presentation. Show less

Leaside Toronto

• Maintained daily operations and appearances of the store. Ran the cash register performing returns.
• Maintained staff time and attendance, weekly schedules, and payroll schedule.
• Performed cash office functions (daily cash summary, open / close / reconcile the cash registers, bank deposits, and safe verification), and staff orientation.

Durban, KwaZulu-Natal, South Africa

• Served as a UNIX (AIX - IBM Risc/6000) system administrator; responsible for hardware, software, network, file systems, operational, and user configuration.
• Evaluated all software prior to being acquired and installed.
• Monitored and measured the performance and utilization of hardware and software resources and reported any abnormalities to the IT Manager.

Durban, KwaZulu-Natal, South Africa

• Managed the development team to design, develop, test and implement applications and processes for the companies local and global requirements.
• Lead and control the quality of the software development team.
• Provided software support and training.

College Degree, Information Technology

Intermediate Electronics