Devan Patel Email & Phone Number

London, Greater London, United Kingdom

Watford, United Kingdom

• Acting as a senior point of technical contact Provide 2nd and 3rd line support through assigned work and escalation from the 1st and 2nd line teams
• Investigate and resolve Infrastructure incidents assigned with speedy fixes ensuring the ticketing system is fully updated.
• Provide technical advice and assistance to colleagues where needed.
• Implement infrastructure upgrades for clients in a control change request.
• Troubleshooting, configuration and support of Networks
• Thorough knowledge of Microsoft Server 2003 - 2012, Microsoft Exchange 2007 - 2013, Office 365, VMware, Hyper-V, Citrix, Asigra & Backup Exec

London, United Kingdom

• 24/7 Monitoring and support of servers and networks across HA and DR clustering cloud-based networks including Zerto for VM Real-time data replication.
• Monitoring and maintenance of Cloud Services hardware and network infrastructure across multiple data centres and client site.
• Providing support for SaaS, Paas and DaaS/IaaS environments.
• Managing the process of the on-boarding new clients and providing post-sales product support
• Business analysis of client requirements and managing expectations for delivery
• Handling the specifications and delivery of non-standard product offerings

• Remote support for numerous users across 500 companies including their CEO and Directors.
• Supporting desktop environment from Windows XP to Windows 8.1.
• Applications support for MS Office 2003 to 2013, Adobe Creative Suites, companies bespoke software within a mixed OS environment.
• Responsible for client interaction, handling and prioritising all technical problems and passing on to dedicated teams when needed to look into issues.
• Liaising and assisting Field Engineers on client sites with resolving jobs
• Diagnosing hardware faults onsite via remote support

London, United Kingdom

Service Desk Analyst for Informa PLC, supporting a FTSE 250 Index company which has over 150 offices in 43 countries worldwide,

London, United Kingdom

• Providing first class IT support to small businesses in London.
• Implementing, managing, and maintaining network solutions around Microsoft platforms including Windows Server 2003, 2008, Microsoft Small Business Server 2003,2008 and 2011.
• Providing documentation to be used for billing clients, which includes with communication used at the time of the Incident or work request.
• Supporting and maintaining the IT environment from the laptops, desktops to servers, LAN/ WAN for a variety of different small to medium size businesses with different levels of SLA’s.
• Configuration and installation of HP ProCurves Switch and Servers.
• Configuration and installation of Network Devices.

London, United Kingdom

• In this role, I had to support a Globally International business which has a number of offices worldwide. I had assisted end users both onsite and remotely using various remote technologies at their London head office.
• Resolving network/connectivity issues on VPN or MPLS network.
• Administering user accounts within AD including Managing Exchange mailboxes using ESM and Powershell.
• Create and manage documentation for system, processes and general KB articles.
• Providing support for users across 44 global offices and providing support for remote Citrix users.
• Resolving up to 20 Service Desk calls per day on the Numara Track IT Service Desk system and escalating to 3rd line when necessary.

Walsall, United Kingdom

IT consultancy/Outsourced services providing 1st to 3rd line support to clientsImplementing, managing, and maintaining network solutions around MS platforms including MS Server 2000, 2003, 2008 MS Small Business Server 2000, 2003 and 2008Managing and administration of servers (Including DNS, Exchange Server, Web Server, File Servers & Print.

Telford, United Kingdom

1st /2nd Line Technical support for Thinc Group Ltd

Worcester, United Kingdom

Evesham Technology was a computer manufacturing and retail company based in Evesham, Worcestershire, England. It began operations in 1983 and closed in 2008 following financial difficulties.Administrators arrived at the firm’s headquarters at Vale Park in Worcestershire on 3 August 2007 following months of speculation that Evesham Technology was in serious.

Education record

Education record