Devan Stiles Email & Phone Number

Portsmouth, Virginia, United States

Addressed customer questions regarding product and delivery information, successfully negotiated and satisfied customers according to company guidelines. Navigated complex proprietary ordering and shipping systems using Citrix virtual desktop to process returns, replacements, and created alternative solutions in the event of item shortages. Answered upwards of 80 calls a day using Avaya phone client. Maintained or exceeded a 4.8/5 customer satisfaction rating.

Washington Dc-Baltimore Area

Ensured the administrative needs of a busy graphics design company were accomplished satisfactorily. Responsible for client payments, invoice filing, consultation scheduling and directing phone inquiries to appropriate parties. Spearheaded special projects at owner discretion and maintained key vendor relationships.(Remote)

Washington, District Of Columbia, United States

Coordinated complex guest reservations using specialized software, handled multi-line phone inquiries and assured positive client relationships by anticipating guest needs of a high-end event space. Assisted the general manager with clerical duties, menu maintenance, guest relations and scheduling.

Washington, District Of Columbia, United States

Organized personnel training to maximize accuracy and productivity. Efficiently handled over 40 calls a day while balancing supervisory cashier responsibilities, waste inventory documentation and resolving guest concerns in the most efficient way possible.