Devang More Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

St. Catharines, Ontario, Canada

• Managed and maintained the SCCM (System Center Configuration Manager) infrastructure, ensuringsmooth software deployments, patch management, and updates for all systems.• Implemented Active Directory user management, group policies, and system configurations, ensuringsecure and efficient access to resources for employees.• Developed and executed PowerShell scripts to automate repetitive tasks, resulting in increasedproductivity and reduced manual effort.• Utilized ServiceNow ticketing system to efficiently track and resolve technical issues reported byend-users.• Collaborated with cross-functional teams using Microsoft Outlook and Teams, facilitating effectivecommunication and project coordination.• Utilized virtual machines to test software applications, troubleshoot issues, and simulate productionenvironments, ensuring optimal performance and stability.• Provided technical support to end-users, troubleshooting hardware and software issues, and resolvingtechnical problems promptly.• Assisted in the setup and configuration of computer systems, ensuring smooth onboarding andseamless user experiences.• Conducted regular system audits to identify vulnerabilities and implemented appropriate securitymeasures to safeguard data and systems.• Imaged laptops using industry best practices, ensuring standardized configurations for newdeployments.

Mississauga, Ontario, Canada

• Provided technical support to customers/partners as part of a global support team.• Took ownership of cases raised by email or phone and worked them through to resolution withindefined SLAs.• Managed multiple customer cases simultaneously while maintaining high levels of customersatisfaction.• Accurately documented all case-related information and activities.• Collaborated with other teams, including Operations and Development, on technical escalations, bugreports, and feature requests.• Worked closely within a team to share knowledge and achieve common goals.• Developed automation scripts and frameworks for Rogers IPTV application on STB, web, and mobile platforms (Android and iOS).• Created Java services to support various aspects of the Rogers Automation framework.• Implemented socket programming to support the Rogers Automation Framework in an on-premise environment.• Utilized Xray APIs for Jira test case migration and updating.• Developed Python scripts and APIs to support the Rogers Automation Framework.• Built a framework using a combination of Page Object Model, TestNG, Selenium, and Appium across different platforms.• Executed test cases and updated Jira Xray test cycles using Xray APIs.• Performed database queries to verify functional test cases from the database.• Set up Master-Slave database replication in MySQL.• Developed shell scripts for data cleanup and storage.• Configured Apache WebDAV for storage.• Utilized Charles Proxy and its APIs to monitor request/response in the Rogers mobile application.• Experienced in using Jenkins as a Continuous Integration server, configured with Maven.

India

• Collaborated closely with cross-functional teams including developers, product managers, andbusiness analysts to define test requirements and create comprehensive test plans for softwareprojects.• Developed detailed test cases, test scripts, and test data sets based on functional requirements anddesign specifications.• Executed manual and automated tests to identify defects early in the development cycle, ensuringcompliance with functional requirements and improving overall product quality.• Utilized industry-leading test automation frameworks such as Selenium WebDriver and Cucumber toincrease efficiency and effectiveness of testing efforts.• Conducted thorough regression testing after bug fixes and enhancements to ensure system stabilityand prevent regression issues.• Actively participated in daily stand-up meetings, providing regular updates on testing progress,identifying any roadblocks or risks, and collaborating with team members to address them promptly.• Utilized JIRA for defect tracking, reporting, and triaging, working closely with developers toreproduce and resolve reported issues in a timely manner.• Contributed to continuous improvement initiatives by suggesting process enhancements andimplementing best practices for quality assurance.

Postgraduate Degree, Computer Software Engineering

Bachelor'S Degree, Information Technology