Devan Lamb Email & Phone Number

Alexandria, Va, Us

Buena Vista, Virginia, United States

Managed a portfolio of 300 student billing accounts, achieving a collection rate of 95% by implementing efficient payment plans and follow-up procedures.Identified and implemented personalized financial aid packages for over 200 incoming students, resulting in a 15% increase in overall financial aid awards.Collaborated with student recruitment and retention departments to organize financial literacy workshops for incoming students, resulting in a 20% increase in FAFSA completion… Show more Managed a portfolio of 300 student billing accounts, achieving a collection rate of 95% by implementing efficient payment plans and follow-up procedures.Identified and implemented personalized financial aid packages for over 200 incoming students, resulting in a 15% increase in overall financial aid awards.Collaborated with student recruitment and retention departments to organize financial literacy workshops for incoming students, resulting in a 20% increase in FAFSA completion and student retention rates. Show less

Lexington, Virginia

Managed a portfolio of insurance policies for clients across three counties in southwest Virginia, overseeing assets totaling over $10 million, resulting in a 20% increase in policy retention rate.Implemented a new client management system across three offices, training staff on its usage and oversight, leading to a 30% increase in efficiency and customer satisfaction.Collaborated with other agents on claims processing and reporting, resolving inquiries promptly and accurately… Show more Managed a portfolio of insurance policies for clients across three counties in southwest Virginia, overseeing assets totaling over $10 million, resulting in a 20% increase in policy retention rate.Implemented a new client management system across three offices, training staff on its usage and oversight, leading to a 30% increase in efficiency and customer satisfaction.Collaborated with other agents on claims processing and reporting, resolving inquiries promptly and accurately, contributing to a 15% improvement in overall client satisfaction ratings. Show less

Buena Vista, Virginia

Coordinated logistics for over 30 home athletic events, ensuring smooth execution and breakdown.Supervised and trained a team of 10 student workers on event set up procedures, leading efficienctly during game day operations.Managed travel arrangements for visiting teams, including securing accommodations and transportation.

Charlotte, North Carolina Area

Coordinated the development and distribution of marketing materials for seven international trade shows, reaching an estimated audience of 7,300 attendees per show, resulting in a 15% increase in lead generation.Assisted in new sales training procedures during weekly staff meetings, resulting in a 10% increase in sales performance within the team.

Buena Vista Va

Teacher’s Assistant for a first year general education course. Taught first year students core values, goals, and expectations of SVU through student orientation, weekly classes, and lectures with various faculty. Guided students to have a successful first year experience.

Installed and managed pest control for over 15 customers on a daily basis. Answered customers’ questions and concerns about the product to ensure quality delivery of the product.

Cusco Province, Peru

Trained and mentored a diverse team of 15 volunteers in public speaking techniques, goal-setting strategies, and fostering teamwork.Managed budgets and oversaw travel logistics for a team of 15 volunteers.Utilized fluency in Spanish to effectively communicate with local communities and refine public speaking skills, resulting in increased engagement and participation rates during outreach events and team training seminars.