Devan Baker Email & Phone Number

Renton, Washington, United States

Appointed to drive the daily operations of a diverse healthcare network comprising 5 clinics, 2 MRI centers, and an Ambulatory Surgery Center (ASC), ensuring optimal service across all departments and service lines. Responsibilities extend to the strategic planning of the organization, actively monitoring and adjusting operations to meet key KPIs, and overseeing all financial aspects, including equitable physician compensation, to enhance efficiency and bolster financial performance. Lead a robust team of 17 physicians, 23 mid-level providers, and a total staff of approximately 225, fostering a culture of excellence and commitment.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• Devised a strategic plan that effectively controlled expenses and expanded outside referral sources, generating non-traditional revenue streams, and sustaining pre-pandemic levels throughout 2020-2021.• Cultivated a high-engagement culture that thrived even in challenging times, optimizing staff onboarding while implementing aggressive leadership training to facilitate a swift recovery.• Oversaw the expansion of new locations that contributed to increased patient access and market growth.• Revamped organizational hiring standards, screening processes, and best practices, aligning them with the clinic's vision and mission, resulting in the recruitment of higher-quality staff.• Led successful technology integration initiatives that enhanced operational efficiency and patient experience.• Implemented policies and procedures that quickly aligned and easily adapted with the CDC and state regulations during the challenging circumstances of COVID.

Seattle, Washington, United States

Promoted to steer the day-to-day operations across numerous departments and service lines, including the Business Office, Clinical staff, Scheduling, Operations, DME, HR, MRI, and offsite locations. Assumed management of an expanded team, consisting of 25 physicians, 16 Physician Assistants, and approximately 126 staff members across various locations. Integrated a broad spectrum of financial responsibilities, from overseeing monthly physician compensation and financial reporting to the preparation and analysis of month-end financial reports. Additionally, tracked and approved all expenses, coordinated annual budgeting, and oversaw human resources and risk management in collaboration with the Proliance Central Office.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• Redesigned website for SEO optimization, rebranding, and a redefined mission statement, yielding a 10% surge in new patient visits, and increased community awareness of the brand and physician expertise. • Developed and implemented new processes for authorizations, referrals, coding, clinical staff, PSR, online patient forms, and business office workflows, taking patient feedback into account for process improvements.• Managed the acquisition and construction for 4 new x-ray systems that were installed in 2019, completing the project within the overall budget of $2M through effective negotiations with vendors and suppliers.• Spearheaded the relocation of the C-arm injection suite to the same building, resulting in a 2-per-day increase in arthrogram injections by improving patient accessibility.• Strategically orchestrated program bundling with insurance companies and third parties, encompassing contracting, negotiations, and risk mitigation, resulting in a notable 4% increase in surgical cases and overall revenue.• Optimized physician recruitment and onboarding, reducing credentialing timeline by 50% from 120 to 60 days and successfully hired 5 physician assistants and 2 physicians.

Seattle, Washington, United States

Advanced to management position to oversee operations across 4 distinct locations, managing a dedicated clinical staff of 30, and leading an additional team of 16 within the X-ray and MRI departments. Partnered with the Executive Director on strategic planning, contributing to the overall growth and direction of the organization.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• Successfully onboarded 4 new physicians and 1 physician assistant at 2 satellite locations within an impressive 9-month timeframe.• Collaborated on MSK and other initiatives with Swedish and Providence Hospitals, resulting in a strengthened relationship that opened the door for increased involvement in operational decisions for orthopedic care.

Seattle, Washington, United States

Worked hand-in-hand with the Executive Director and physicians to enhance facility improvements, driving quality and efficiency. Facilitated quarterly clinical meetings to align operations and maintain open communication channels. Conducted comprehensive annual performance reviews, fostering employee development, and maintaining high standards of service.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• Played a pivotal role in a special project overseeing the successful implementation of technology upgrades, enabling the company's seamless transition from paper to a fully integrated electronic medical records system.• Assisted in crafting a marketing and branding strategy, leading to the development of a long-term branding roadmap for a seamless transition into future rebranding.• Surpassed CMS guidelines, securing over $120K in Meaningful Use payments for 2014.

Seattle, Washington, United States

Recognized for exceptional expertise in healthcare management and profound understanding of business operations, being brought on to collaborate closely with the Executive Director and physicians to optimize clinical workflow and logistics. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• Implemented technology upgrades to enhance onboarding and training processes, supporting the seamless expansion of clinical staff and meeting provider needs.

Seattle, Washington, United States

Master Of Business Administration - Mba

Bachelor Of Science (Bs) Kinesiology With An Emphasis In Athletic Training, Athletic Training/Trainer