Devan M. Email & Phone Number

Derry, Nh, Us

Derry, Nh, Us

Newburyport, Ma, Us

Optimized LMS configurations and enhanced system functionality. Customized settings in Absorb LMS to meet business demands, leading the development and management of a wide range of training modules, assessments, and reports from 2022 to 2023. Collaborated with department heads to establish training needs and ensured departments completed the required training for audits and other compliance requirements.Provided strategic content management guidance from July 2023 to the present, improving user experience, streamlining access to training resources, and boosting overall training completion rates.Designed tailored educational courses using Storyline and Articulate 365, responding adeptly to specific departmental needs. My approach involved a thorough analysis to craft customized courses that maximized learning effectiveness for diverse departmental requirements.

Newburyport, Ma, Us

Led the strategic transition of the company's HRIS from Cornerstone to ADP Workforce Now, orchestrating the entire migration process over several months, including conducting comprehensive system audits, data migration, and configuring system settings to meet organizational needs.Managed the recruiting team as the SME in the ATS system, streamlining processes by creating and implementing innovative solutions for offer letters and job descriptions, enhancing overall efficiency and effectiveness.Pioneered the TA role, establishing its current framework by developing it from scratch with no prior training or guidance, becoming the go-to resource for everything from requisitions to reporting and mentoring recruiters to excel in their roles.

Clearwater, Florida, Us

Handled a high volume of daily customer service calls, managing between 35 and 45 daily interactions with patients ordering oxygen, CPAP supplies, and other durable medical equipment (DME). This role required efficient communication and organizational skills to meet patients' essential needs reliably.Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Us

Partnered with the University of New Hampshire HR & Community Standards team to maintainmeticulous records, ensuring the accuracy and currency of employee evaluations and student violations.This collaboration was pivotal in aligning record-keeping practices with regulatory and institutionalstandards.Led the critical transition of organizational documents to a new server, orchestrating the seamless transferof sensitive data. My leadership ensured data integrity and continuity, minimizing disruptions during themigration and maintaining secure access to vital records.

Dover, New Hampshire, Us

Successfully managed over 55 franchise accounts, encompassing over 200 individual Planet Fitness locations, addressing product access, reimbursement issues, and contract compliance. This strategic oversight and customer engagement generated over $3 million in new sales for FY2019.Collaborated with franchises on new builds, pre-sale events, and remodels. Utilized blueprints and an understanding of wallcoverings to create accurate quotes for each franchise upon request. Assisted in establishing the correct signage and wallcovering quotes, and worked closely with contractors to address placement and resolve any issues with the wallcoverings.

Dover, New Hampshire, Us

Administered the customer e-commerce portal, managing account setups and IT functions to support multiple departments.Boosted customer satisfaction by addressing client needs proactively and resolving issues related to products, orders, and promotions.Communicated daily with Planet Fitness Headquarters to update digital signage, coordinating special projects with senior executives.Processed servicing orders for Planet Fitness Corporate clubs using PACE/EFI and Salesforce, ensuring accurate order creation and account information updates.

Falls Church, Va, Us

Processed immigrant visa applications for the Department of State, maintaining meticulous accuracy and strict compliance with regulatory procedures. My focus on precision and adherence to guidelines ensured the integrity of the visa issuance process.Conducted regular audits of visa application files, ensuring compliance with strict immigration regulations, and maintaining the highest quality standards.

Guaynabo, Pr, Pr

Provided comprehensive support for maintaining, repairing, and operating all audio-visual (A/V) equipment, ensuring optimal functionality and readiness for all company events and presentations.Conducted thorough research on the latest audio and visual technologies to stay ahead of industry trends and identify equipment that meets technical needs and budget requirements. This research facilitated informed decision-making prior to obtaining purchasing authorizations.Developed and implemented standard operating procedures (SOPs) and company policies for the audio-visual department. These policies standardized operations, enhanced team efficiency, and ensured consistency in the handling and using all A/V equipment.