▪️Entrusted with building the 'Doctors' section of the Bajaj Health's App & Web platforms.▪️Responsible for optimising all the end-to-end click funnels for In-clinic, Video & Instant Doctor Consultation Modules.▪️Work - Identifying user needs & pain points (through customer interviews), Analysing user behavioural patterns (through power-bi dashboards, google analytics reports, Smartlook, heatmap study), Aligning business objectives (through effective reporting & constant meetings & dialogues with senior managers, team leads. business heads, CBOs & CEOs), Brainstorming solutions, Preparing wireframes & workflows (through Draw.io, Whimsical), Collaborating with designers, marketers & content managers, Discussing tech. feasibility (through tech. grooming & walkthrough sessions), Documenting requirements into user stories, features, tasks & epics (through Azure DevOps), Pivoting builds & requirements (through user feedbacks) & delivering measurable results (conversions), managing post sales issues, queries & feedbacks.▪️Awarded *Hero of the Month* award for building the Service Guarantee Flow from scratch & achieving the desired appointment completion rates.