Devanshi Patel Email & Phone Number

Calgary, Ab, Ca

Etobicoke, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Addressed customer inquiries and provided accurate tour informationManaged the reservation process from start to finishCoordinated with operations team, pilots, and ground crew for smooth tour executionMaintained organized records of customer interactions and reservations

Toronto, Ontario, Canada

Coordinating operational activities across the Porter network and assisting with contingency and recovery planning during major irregular operations (IROPs) eventsMonitor connection passenger loads and coordinate with the Duty Officer to anticipate possible misconnect situations.Provide procedural guidance and routine technical support to front-line agents and coordinate system outage response and transition to manual or backup proceduresEnsure passengers are provided adequate notification of flight disruptions and cancellations to their itinerary through Porter’s passenger reprotection applicationProcess delay reports and participates in the delay code audit and reconciliation process APIS/API reconciliation and communication with the US Department of Homeland Security, CBP and CBSA. Assist with investigation and resolution of DHS violations and API data quality issues to avoid significant fines against the Company Maintaining thorough knowledge of Company policies and procedures as well as Transport Canada regulations and those of other domestic and international regulatory agenciesActively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety PolicyOther duties as assigned by the Supervisor, SOCC or designate

Barrie, Ontario, Canada

Barrie, Ontario, Canada

Provided customer service, handled conflicts, resolved problem with Weighed letters/packages and calculated shipping costs.Provided support to customers reporting appropriate personal procedures for information with amicable resolution.

Advanced Diploma, Aviation/Airway Management And Operations

High School, Science

Major subjects: Physics, Chemistry, Mathematics Minor subjects: English, Physical Education