• Consulted the Neurosciences, General Surgery and Orthopedics service lines through annual business plans• Oversaw the development of 25 CEO-reviewed local and national competitor profiles. Profiles included: financial and utilization analyses, key affiliations/partnership, and strategic insights• Organized the 2018 Hospital Licensure Renewal Application process for the largest hospital in the system

• Coordinated identification, development and execution of 3-year strategic plan for a 4-facility (657 bed) hospital system, plan included service distribution, facility planning and market share growth• Led analytical development for Telestroke pricing strategy, targeting $2.1M in new revenue, presented to leadership and convinced them to use the pricing strategy for regional partners

• Co-managed a $16M Center for Medicare and Medicaid Services grant, transitioning 11 practices from volume-based reimbursement to value-based payment system, improved no-show rates by 5% and increased revenue through dental varnishing sessions • Enhanced clinical staff performance metric tracking process by 25% through implementation of standardized documentation, Excel training and a prioritized patient list to identify at risk patients

• Independently researched and evaluated community health center initiative whereby clinics would be operated concurrently within the ER• Interviewed and observed established ER-clinic models at other regional sites to identify synergies, efficiencies and challenges to launch Piedmont’s own model• Researched and developed an employee incentive plan to improve production goals• Conducted a time-study examining workflow for a PACE location• Administered patient satisfaction… Show more • Independently researched and evaluated community health center initiative whereby clinics would be operated concurrently within the ER• Interviewed and observed established ER-clinic models at other regional sites to identify synergies, efficiencies and challenges to launch Piedmont’s own model• Researched and developed an employee incentive plan to improve production goals• Conducted a time-study examining workflow for a PACE location• Administered patient satisfaction surveys throughout the centers Show less

• Improved overall workplace efficiency and reduced waste by stream-lining documentation • Maintained strong customer relationships by making sure all needs were met on time• Increased sales by reorganizing the store to create a more visually appealing look for customers

• Assisted with internal quality improvement by creating monthly reports using pivot tables• Restructured old reports to accurately depict new standards in the reassessment process• Led project to document core procedures by creating step-by-step training guides • Contributed to identifying performance issues by generating daily production reports• Decreased reassessment turnaround from 3 to 1 ½ days by efficiently processing paperwork

• Managed the recruiting, interviewing and training process of new volunteers• Improved services by reporting and analyzing results from surveys administered through the National Hospice and Palliative Care Organizations (NHPCO)

• Organized and executed wellness activities for “Living well” program, a healthy lifestyle program focused on use of Complementary and Alternative medicine to improve the health of Parker-Hannifin Corp. employee• Recruited employees to join the wellness program by creating both digital and print posters and flyers as communication collateral for the living well program using Adobe Photoshop and Microsoft PowerPoint• Studied research papers, wrote grant proposals and ultimately designed… Show more • Organized and executed wellness activities for “Living well” program, a healthy lifestyle program focused on use of Complementary and Alternative medicine to improve the health of Parker-Hannifin Corp. employee• Recruited employees to join the wellness program by creating both digital and print posters and flyers as communication collateral for the living well program using Adobe Photoshop and Microsoft PowerPoint• Studied research papers, wrote grant proposals and ultimately designed a research study• Developed & maintained a database of patient health information using the Well-Suite software and Microsoft Excel Show less

• Completed extensive research on headache prevention, diagnosis and treatment under Dr. Zuzana Bic, Professor of Public Health at University of California Irvine• Presented to PACE (Pacific Asian Consortium in Employment) about employee health and headache prevention • Developed and conducted written surveys to PACE employees inquiring whether competition has an effect on employee health promotion programs before and after educational presentations• Successfully analyzed data and… Show more • Completed extensive research on headache prevention, diagnosis and treatment under Dr. Zuzana Bic, Professor of Public Health at University of California Irvine• Presented to PACE (Pacific Asian Consortium in Employment) about employee health and headache prevention • Developed and conducted written surveys to PACE employees inquiring whether competition has an effect on employee health promotion programs before and after educational presentations• Successfully analyzed data and presented the results of the research project to Dr. Bic Show less

• Showed outstanding customer service by providing a friendly environment to customers and made sure their needs were met• Generated sales by informing incoming customers of all promotions/advertisements• Kept the retail facility organized and restocked to meet customer needs at all times