Devanshi Yadav Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Fitzroy IT operates as a consulting firm specialising in creative & digital design, web development, support, and cloud services. 1. Documentation Management: Proficient in creating and updating documentation, including user stories, business requirements, functional specifications, process diagrams, and site maps. 2. Requirement Elicitation: Experienced in facilitating requirement elicitation workshops with stakeholders to gather comprehensive business and technical requirements efficiently. 3. User Acceptance Testing Coordination: Skilled in coordinating user acceptance testing and training sessions to facilitate the integration of new systems and processes. 4. Agile Framework Implementation: Adept at implementing agile frameworks and project management methodologies to ensure efficient project delivery and adaptability to changing requirements. 5. Stakeholder Communication: Effective in coordinating communication among stakeholders to align project objectives and ensure seamless collaboration between business and technical teams.6. BA Tools: Utilised business analysis software tools such as JIRA, Visio, Confluence, and MS Office to streamline project processes and enhance productivity.

Melbourne, Victoria, Australia

I was part of the Group Insight, Planning, and Performance team which helps deliver innovative data solutions, intelligence, and insights to support the University’s strategy. 1. Data Analysis and Reporting: Proficient in collating data from stakeholders to assist in the creation of comprehensive reports, such as the 2021 University-Wide KPI report. 2. Data Reporting Tools: Skilled in supporting the University of Planning and Statistics by generating personalized data reports using tools such as MS Excel, Power BI, and SQL for internal stakeholders. 3. Quality Assurance Testing: Experienced in conducting quality assurance testing for multiple projects using platforms like Tableau to ensure accuracy and reliability. 4. Process Documentation: Adept at documenting and reviewing a variety of business and technical processes tailored for staff at all organisational levels to enhance operational efficiency and effectiveness.

Melbourne, Victoria, Australia

I was working in the Student Services department in Victoria University to deliver administrative support to current and future students. 1. Student Management Systems Administration: Proficient in managing enrolments, assessments, completions, and issuances within student management systems to ensure smooth administrative processes. 2. Technical Support: Provided Level 1 technical support to students, addressing their queries and issues promptly and effectively. 3. Data Analysis and Reporting: Generated monthly reports in MS Excel to support marketing objectives, demonstrating proficiency in data analysis and reporting. 4. Customer Service Excellence: Delivered exceptional customer service across all communication channels, fostering positive relationships and ensuring customer satisfaction. 5. Training and Change Management: Conducted training sessions for new hires to facilitate change management, ensuring smooth transitions and effective onboarding processes.

Master Of Business Information Systems, Business Analysis

Bachelor Of Technology, Information Technology