Account Management of Small Business Customers PortfolioDeveloping strong relationshipsBusiness Sales and Customer ServiceRetention and Growth

Promoting and Selling Vodafone's Business plans, Infinite RED plans and shared plans to SOHO, SMB and SME Business segments.

Promoting and offering Telstra's Broadband Bundles, T-box, T-hub, Foxtel, Smart Phones, Tablets, Mobile Broadband etc.

Products: IP-PBXs, Video Phones and HD PhonesProper product positioningProduce product brochures, catalogues, mailers, posters, presentations, case studies etc.Web site updating and highlighting product description, range and technical specifications in detailPrepare brief and assist in creating product/service promotional short films Conduct lead sales promotion activities such as business exhibitions, service launch seminars etc.Regular feedback to management with ideas & write up on new product/service initiativesCollect customer opinions through field and telephonic surveys to enhance product/service qualityWrite to D&D team (Design & Development) regarding must have/nice to have features based on market requirementCreating new business opportunity by strategic alliances with other service partnersPrepare comparative analysis and get competition updates on regular intervalsMarket research on price discovery of new products/service offerings Prepare, update and deliver sales ammunition kit to sales force team on regular basis Work closely with marketing communication team to craft a strong and unique brand

Products: Biometric and RFID based Access Control and Time-Attendance Systems, Fire Alarm System, Surveillance Systems including Digital Video Recorders and Network Video RecordersProper Product positioning.Prepare product comparisonsPrepare marketing communications for each product like, brochures, catalogues, website updates, product marketing manuals and product marketing presentations for customers and channel partnersDecide product pricing, schemes, and discountsPrepare product forecastListen to customers, market and define product requirements for R&DPrepare, update and maintain primary list of new products by considering business opportunity, development cost and time frame for developmentShort-list these products keeping company focus, strength and resource in mindStudy competitive offering from other companies and prepare comparative analysisPrepare requirement proposal which contain product’s configuration, flexibility, expandability, functions, features, user interfaces, necessary approvals, product BOM cost etc.Product requirement Proposal to R&D Software and Hardware TeamFeedbacks from the channel partners/customersMarket and technology trend from customers, marketing department, expert lectures and magazinesProduct market feedbacks from business managers to R&D Team for Implement

Installation, Maintenance and commissioning of Audio/Video IP Phones, Soft phones, Surveillance IP camera & troubleshooting of these devices.Demonstration of Video Telephony, Multicasting, IP Video surveillance, multimedia-streaming services to the channel partners & sales team.Excellent knowledge of SIP: SIP protocol, SIP call sessions, SIP request & response. Excellent knowledge of Software Specifications of IP Phone, VOIP Analog Terminal Adaptor, IP PBX, and VoIP Gateways etc.