Devansh Sharma Email & Phone Number

Berlin, DE

Berlin, DE

Building tomorrow's tech society with cultural diversity: 2hearts is a community of people with immigration backgrounds from the tech scene (founders, investors, top executives) with the mission to empower great talent with immigration backgrounds to enrich Europe`s tech economy

Berlin, Germany

Berlin, Germany

Berlin

Berlin, Germany

Singapore

• As Structo’s customer base grew and customer profile diversified, I was tasked to manage this growth and realize growth opportunities at various customer tiers, at the same time managing customer churn through support.
• Managed a customer install base of 2X year-on-year growth.
• Selected, on-boarded and managed an outsourced team of Level 1 customer support executives to sustainably manage growth.
• Mapped out customer personas, tier levels and customized growth and support plans to cater to various tiers sustainably.
• Directly managed all customer touch points from sales, support, supply chain and engineering with one key customer, bringing in $20 million annual revenue.
• Managed a team of Level 2 Managers from Customer Support, Order Fulfillment and CRM & Data Analytics to ultimately own the customer happiness score, customer retention and growth.

Singapore

• As Structo’s Chief Operating Officer, I managed Logistics, Warehousing and Customer Support for over $10 million of fulfillment operations.Order Fulfilment
• Created an end-to-end order fulfillment workflow.
• Selected and on-boarded a small-business ERP software to cater for data-drive order management. Migrated the organization to Oracle Netsuite to manage order growth, finance, manufacturing, and supply chain.
• Managing over $10 million of fulfillment operations
• Led a of team of 10 to drive a vision of happy customers through hassle-free, on-time deliveries.Logistics
• Negotiated shipping rates with key global shippers,

Singapore

• I started Structo after co-inventing and patenting our proprietary MSLA technology. During the first few years, I had a heavy focus on getting the right people to build a Minimum Viable Product for sale.
• Converted the proof-of-concept prototype into a minimum viable product.
• Built and market-tested the product with various industry players including prototype houses, jewellery designers and dental labs.

Singapore

- Fresh graduate responsible to assist in design, manufacturing and testing of a gas-spring actuated platform cart to with necessary safety features to transfer heavy loads in a lab-environment.- Assisted in testing of ultra-high vacuum seal test jigs.

Bachelor Of Engineering (B.Eng.), Mechanical Engineering; Specialization In Automotive Engineering

Cerfitication (Distinction), Business Strategy And Finance Performance