Devanshu Agarwal Email & Phone Number

Zurich, Switzerland

Berlin, Germany

Part of the Direct-to-Consumer Operations & Strategic Projects team which is in charge of providing an efficient and scalable operational backbone and executing strategic initiatives to enable high and sustainable growth for the DTC business while providing best-in-class customer experience.

Rotterdam, South Holland, Netherlands

https://erasmusuniversitychallenge.nl/Part of the Erasmus Entrepreneurship challenge and winners of the coaching award. Team UnContained. We were in the Ideation category and worked on a social green housing by upcycling end of life shipping containers. Mission and vision : To solve the ever-growing housing problem in the Netherlands by providing affordable housing solution. Conducted market survey, did validation, attended prototyping workshops, created MVP and investor readiness canvas over a period of 5 months.

MBA Consultant where we conducted marketing strategy analysis and planning for a new product launch to help the ILUSTRE (https://www.ilustre.nl/) achieve their goals in the LATAM region. ILUSTRE is focused on an AI Energy/Water management dashboard aimed at contributing to 'SDG6 Clean Water' & 'SDG7 Affordable and Clean Energy'

Bengaluru Area, India

- Managed over 20 training cohorts of 3-7 weeks each end-to-end, and facilitated learningusing adult learning principles which also involved providing feedback/coaching.- Administered a Performance Improvement Campaign using 'DMAIC' which reduced manualerrors/defects and lead to a better customer experience and impacted ~1250 associatesglobally.- Spearheaded onboarding of 100 associates over a 4-week period as a POC betweenoperations, IT, training and HR which lead to associate readiness and ensured on timetraining.- Improved Process Calibration and decision accuracy amongst support functions using '5whys' by 15% which involved 390 L4 SMEs.- Developed and published training content for 3 different product lines and coordinatedbuy-ins from global stakeholders using ADDIE.- Carried out Train-the-Trainer for 3 New/Seasonal Trainers. Shadowed training sessions and also provided feedback by auditing. #PaymentRisk #FraudPrevention #RiskManagement #Finance

Bengaluru Area, India

- Enforced a Poka-Yoke Process of transactions involving transactions of high-valuetransactions for 100 associates.- Mentored 3 batches of 40 associates on the US/Canada/India Risk Process.- Authored a Pilot Process Launch for the Indian Risk Marketplace which lowered taskhandle time by 10% per task.- Demonstrated skills and results above and beyond responsibilities and won ChampionAward in Q3 2018.- Overachieved targets in a quarter at a site level and Won Crest Award for Q2 2018.#PaymentRisk #FraudPrevention #Finance

Bengaluru Area, India

- Created and implemented 5 SOP changes to Indian Risk Process as part of the pilotbatch.- Identified errors in Machine learning rules which saved Amazon ~25000$ and 6'bounty hunter' awards throughout 2016.- Coordinated team scheduling and sent reports on task utilization which ensured Servicelevel agreement on time sensitive tasks.- Awarded Rock Star Award - August 2017 - for overachieving targets in a month.- Received Shooting Star Award - April 2017 for being the top performer amongst newemployees#PaymentRisk #FraudPrevention #Finance

Master Of Business Administration - Mba, Finance

Activities and Societies: Top 12 at Impact Investing at IFC around the world. Finalist at Erasmus Challenge (Entrepreneurship) - Finals.

Bachelor Of Commerce - Bcom, Business/Commerce, General, 75%

Activities and Societies: - Conducted and engaged in national intercollegiate fests as member of the Commerce and Management Forum (CMF).

Deemed Accounting Technician, Accounting And Finance, Cleared Cpt And Ipcc (Group 1)

Accounting, Business Laws, Cost Accounting and Financial Management, Taxation

Certificate Program In General Management, Business Administration And Management, General, 75% - A

Finance , Marketing , Entrepreneurship , HR

Associate'S Degree, Business/Commerce, General, 91%

Activities and Societies: Participated in Inter-collegiate fests and debates as a part of the Commerce Forum and won 4.

High School Diploma, Cbse, 9.0 Cgpa On 10

Activities and Societies: Captain of the Volleyball team and Vice Captain of the Kho-Kho Team.Participated and won in over 30 different.