Devante Johnson Email & Phone Number

Houston, Texas, United States

• Provide technical support to Physicians and medical staff across Memorial Hermann locations resolving hardware, software, and network issues.
• Utilize various tools and applications to manage and troubleshoot virtual environments, and user accounts.
• Respond promptly to help desk tickets and inquiries, prioritizing tasks and maintaining clear communication with end users throughout the resolution process.
• Collaborate with various teams to resolve complex technical issues, documenting interactions and solutions for analysis.

United States

• Provide remote technical support to students, faculty, and staff across multiple community colleges and universities, resolving hardware, software, and network issues.
• Utilize VMware, Citrix, Microsoft Azure, and Active Directory to manage and troubleshoot virtual environments, applications, and user accounts.
• Respond promptly to help desk tickets and inquiries, prioritizing tasks and maintaining clear communication with end users throughout the resolution process.
• Collaborate with the Onsite IT teams to escalate and resolve complex technical issues, documenting interactions and solutions for analysis.
• Conduct user training sessions to promote self-service troubleshooting and enhance end user proficiency with educational technology skills.
• Proactively identify and address recurring technical issues, recommending and implementing solutions to improve system performance.

Fort Hood, Texas, United States

• Provided comprehensive technical guidance as a Brigade level staff level Human Resources Specialist for a Major military division overseeing diverse HR programs including strength management, personnel readiness.
• Prepared reports and briefed HR management on analysis results for decision making and progress tracking.
• Acted as principal technical reviewer on personnel actions impacting command readiness, including retirements, separations, reassignments, and military pay matters.
• Collaborated with the financial team to process special pay actions for over 5,000 soldiers.

Master Of Science - Ms, Information Technology Management

Completed 21 Semester Hours

Bachelor Of Business Administration - Bba, Information Technology