• Provide technical support to Physicians and medical staff across Memorial Hermann locations resolving hardware, software, and network issues.• Utilize various tools and applications to manage and troubleshoot virtual environments, and user accounts.• Respond promptly to help desk tickets and inquiries, prioritizing tasks and maintaining clear communication with end users throughout the resolution process.• Collaborate with various teams to resolve complex technical issues, documenting interactions and solutions for analysis.

• Provide remote technical support to students, faculty, and staff across multiple community colleges and universities, resolving hardware, software, and network issues.• Utilize VMware, Citrix, Microsoft Azure, and Active Directory to manage and troubleshoot virtual environments, applications, and user accounts.• Respond promptly to help desk tickets and inquiries, prioritizing tasks and maintaining clear communication with end users throughout the resolution process.• Collaborate with the Onsite IT teams to escalate and resolve complex technical issues, documenting interactions and solutions for analysis.• Conduct user training sessions to promote self-service troubleshooting and enhance end user proficiency with educational technology skills.• Proactively identify and address recurring technical issues, recommending and implementing solutions to improve system performance.• Stay informed about emerging technologies and best practices in remote support environments, continuously enhancing technical skills and adapting to evolving needs.

• Provided comprehensive technical guidance as a Brigade level staff level Human Resources Specialist for a Major military division overseeing diverse HR programs including strength management, personnel readiness, casualty operations, military awards, evaluations, separations, personnel actions, mobilization plans/exercises, and Records and Management. • Prepared reports and briefed HR management on analysis results for decision making and progress tracking.• Acted as principal technical reviewer on personnel actions impacting command readiness, including retirements, separations, reassignments, and military pay matters.• Collaborated with the financial team to process special pay actions for over 5,000 soldiers.