Devarr Williams Email & Phone Number

United States

• Managed 82 Key Commercial Employer Accounts, acting as primary day-to-day contact for assigned client book of business.
• Managing client interactions in an accurate, responsive, and reliable manner.
• Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities.
• Coordinate group implementation and management with sales, support services, operations, and client services functions of the company.
• Oversee the maintenance of external file submissions (i.e. eligibility, accumulators, etc)

• Managed 82 Key Commercial Employer Accounts, acting as primary day-to-day contact for assigned client book of business.
• Managing client interactions in an accurate, responsive, and reliable manner.
• Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities.
• Coordinate group implementation and management with sales, support services, operations, and client services functions of the company.
• Oversee the maintenance of external file submissions (i.e. eligibility, accumulators, etc)

El Dorado Hills, California, United States

• Provide consultative support to other operational departments by researching issues.
• Contact pharmacies to resolve point-of-sale issues.
• Respond to inquiries from members, providers, pharmacies, and employer groups

United States

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• CMS Medicare Part D/Medicaid & Commercial Healthcare Insurance/PBM experience.
• Resolved pharmacy issues from members, providers and pharmacies; explained the best solution and expedited correction or adjustment; followed up to ensure resolution.
• Quality customer care service and support/member outreach

Rancho Cordova, California

• Auto/Property & Casualty Insurance Agent
• High volume customer service/responding to customer escalations & grievances
• Customer Preservation Team: Evaluated and identified opportunities to drive process improvements which resulted in an 80% client retention rate.
• Specialized in tailoring solutions to meet customer needs by researching and reviewing competitive pricing and negotiating service offerings in order to provide quality customer experience.

Sacramento, California

• Asset/Loss Prevention Lead (MIT)
• Specialized in shrink reduction through External & Internal Theft Audit Reports/Profit and Loss Reports and issue proper disciplinary actions when necessary.
• Safety Team Lead/ Peer Facilitator- Conducted performance management and appraisal of new hires.
• Using both quantitative and qualitative metrics, provided an objective and consistent evaluation of company standards, operating procedures and internal controls.

Carmichael, California

• Store Protection Specialist (Asset/Loss Prevention)
• Mitigating Theft & Fraud through Audit reports & CCTV observations
• Assist new hires with company training guidelines; provide quality feedback to new hires to develop their work performance
• Minimized Operational Shortage & Shrink Reduction by 73%