Devashish Dey Email & Phone Number

Chennai, Tamil Nadu, India

• Engaged in developing Business/Operational Excellence Strategy and Training Kits & modules for variousindustries.• Business Process Re-engineering.

Muscat Governorate, Oman

• Involved in Process Re-engineering for various processes like Procurement, B2B Fixed & Mobile, GPON/FTTH processes, (to make them LEAN and coach them on Lean methodologies) using BPMN notifications. Roaming partner Agreement, IT Service partner management, etc. to align with eToM standard and enhance customer satisfaction, simplify/automate and cost savings to the OpCo.

India

• Engaged in developing Business/Operational Excellence model for various organisations/clients of EBS including Oil & Gas, Power, Manufacturing.• Eliminate waste and realize cost savings• Business Process Re-engineering• Trainer for Process development and improvement using various techniques of Lean Six Sigma/TPM/TQM with core tools (FMEA, SPC, MSA , FMEA, VSM, DoE etc.)

As Sulaymaniyah

• Developed, and Implemented key backend processes with KPIs linked to overall company objectives for the Telecomservice provider. A change agent for adherence of processes all the while collaborating with the top management.• Developed a Business Requirement Document (BRD) and specifications for the application development vendor forMobile Money solution and ALL the related processes (for various products and their Mobile Money transactions) intime for the launch of Mobile Money program.• Reduced Churn from 15% to 7% through various improvement projects using statistical data analysis (Six Sigma)tools & Techniques.• Optimized (to same cost) of Procurement & Tendering process using LEAN Six Sigma principles of VSM.

Chennai Area, India

• Streamlined various critical end-to-end processes for overall Telecom business and particularly Sales & Distribution.Business Process Reengineering (BPR) to suit the processes for Indian market.• Especially asked to handle CSR Project as a Project Manager with an NGO named ‘Hand in Hand’ for expandingrural market and providing employment opportunity to Self Help Group women. Also exploring to extend this project tomake it a Rural “Go to Market” strategy by helping the Network rollout & Channel partners for Tamil Nadu Hub.• Established Process audits and compliance (score) improvements across the organization.

Colombo

Headed the Business Excellence function for one of the biggest & a leading telecom majors in the country located inColombo, Sri Lanka as Head of BE for the launch of services in the new country. Process reengineering to fit the SriLankan Telecom market.

Bengaluru Area, India

• Established all backend Processes, their ISO/TL 9000 Certification, Six Sigma Black Belt & Green Belt projects,trainings, Internal Audits, Knowledge Management, Data analysis for the customer survey (CSMM by IMRB) to funnelkey improvement projects across the organization/circle.• Lean Deployment and implementation at the circles, critical processes redesign based on lean principles ofVSM, Poke-Yoke, 5Whys etc. Improved TAKT Time (time to print & deliver customer phone bills) for Billprinting & dispatch with savings of over 1 million USD.

• Establishment of processes for Third Party Finance Process (Transactional services) Transition.• Review of Six Sigma Projects & other Quality initiatives including Quality circles, Metrics review. Green & Black Belttraining, Six Sigma Project funnelling, collecting process improvement Ideas, driving process improvements, trackingprocess improvements to show savings & FTE reduction, VOC data analysis at the existing BPO processes.

Chennai Area, India

Six Sigma Projects and Achievements:• As Six-Sigma Black Belt Consultant, Problem Solving & Data Analysis using statistical tools & quantitativemodelling techniques with soft wares such as Minitab, SPSS etc. Training & implementation activities with differentclients from various industries viz. Manufacturing, Banking, textile, automotive and service, software (ITES) etc.• Consulted for automotive, textile, Oil & Gas and ITES Company guiding over 50 Six Sigma Green and Black BeltProjects with a potential savings of 20 million USD (approx.) for the client.

Bengaluru Area, India

Six Sigma Projects and Achievements:• First (GB Project) on “Exhaust Time Reduction for X-Ray Tube Inserts” (Type MX100) using Six Sigma (DMAIC)Tools & Techniques. Introduced new Exhaust protocol with 30-35% reduction in time.• Second GB Project “Validating the New Filament Flash Equipment & Establish New Filament Flash Protocol” usingSix Sigma methodology (DFSS i.e. Design for Six Sigma). Got Significant Contribution award for this project• Lead a team to establish a New Cathode Manufacturing Room, and its processes, which includes equipmentpurchase for Manufacturing of Cathodes for X-Ray Tubes & qualification of its manufacturing processes.• Winner of several Six Sigma quizzes.• Trained and certified internal auditor for ISO9000 for GE Healthcare Systems by TQMI (IRCA accredited).Have been trained on Six Sigma tools and different Methodologies e.g. DMAIC DFSS and DFR. Use of “Minitab” SixSigma software tool for Data analysis. Successfully completed my second GB project to be a certified Green Belt.

Vadodara Area, India

• Joined as a Management Trainee with the Technical/Design department of Instrument Transformers involved inproduct developments aimed primarily at cycle time and inventory reduction, production planning and monitoring foroptimum capacity utilization, new component development related to Instrument transformers and design relatedactivities and its documentations.• Preparation of manufacturing instructions, works order/Design sheets, test instructions for Instrument Transformers.• Reduced Order booking to design sheet release for production & testing time by 75%.• Part of investigation of Failure of Instrument Transformers and its analysis both in-house & at site.• Documented process & procedures for ISO9000 certification for Instrument Transformer Div. & a trained auditor.

Bachelor'S Degree, Electrical Engineering, 8.27

High School, Science, 72%