Devaughn Johnson Email & Phone Number

Spotsylvania County, Virginia, United States

Responsible for managing day-to-day operations of gym facility and personal training staff.Strategized and consulted with owner to put process in place to retain staff and grow gym membership. Ensure PT staff are properly trained and meet the needs of members.Assist in hiring and training new Personal Trainers. Manage time and attendance of Personal Training Staff.Facilitate weekly Training staff meetings.Use customer service feedback to improve internal processes and quality assurance programs.

Washington D.C. Metro Area

• Responsible for managing day-to-day operations for the call center staff of 68 employees with 15 direct reports.• Reviewed the department’s budget• Participated in hiring and dismissing staff• Managed time and attendance of staff• Facilitated weekly staff meetings• Executed quality assurance procedures for quarterly bonus program• Conducted yearly employee evaluations. • Work with Director to ensure department is staffed appropriately • Assist in identifying areas of opportunity and concerns with CSD operations. • Manage multiple high-volume work queues simultaneously.• Screen calls and route them appropriately throughout the business day. • Supervise the patient registration process. This includes staff adherence with all established policies and procedures related to querying the Enterprise Access Directory. • Created training systems and manuals• Established and implemented training guide and techniques.

Stafford Va

• Initial point of contact for primary care provider (PCP) and urgent care patients. • Provide support to customers by monitoring, troubleshooting and maintain a working knowledge of all insurance programs including provider organization (PPO), health maintenance organization (HMO) and point of service (POS). • Handle and maintain call volumes utilizing quality customer service skills. Generate reports and assist in daily data entry while performing accounts receivable and payable functions

Manassas, Va

• Supervised scheduling, pre-registration and other pre-visit revenue cycle functions for our customers. • Preformed aforementioned services for outpatient services including, but not limited to; Staff Training, Medical Imaging, Sleep Lab, Cardiopulmonary Lab, per physician order/referrals. • Scheduled appointments in accordance with outpatient services schedules to optimize utilization of resources; Informed patients of any/all necessary pre-procedure pre-requisite requirements. • Coordinated all necessary resources to include Radiologist, Cardiologist or anesthesia requirements, complete any/all follow up to clarify physician orders to ensure a safe, seamless and remarkable patient experience.Completed Pre-registration process and collected accurate and complete demographic and billing information; verified insurance coverage to ensure coordination of benefits, checked CPT against ICD-9 for Medicare medical necessity, provided out-of-pocket payment estimate and collected co-pays, satisfied regulatory requirements and provided way finding guidance/instructions to patients to ensure timely arrival at their designated point of service.

Alexandria,Va

 Followed operational and policy guidelines to successfully resolve customer inquiries Received basic customer inquiries from external customers via telephone and email contact Provided prompt, courteous service and resolution to basic inquiries concerning land surveys and other assessments on hydraulic models Learned necessary systems, compliance regulations and procedures needed to effectively complete required tasks Served as a research and customer Service professional responsible for EDRs, scanning Multi-stream letter of map change (LOMC), letter of map amendment (LOMA), letter of map revision (LOMR) cases for FEMA Ensured that information contained in FEMA files were properly scanned and input into the company database Locate files in the FEMA Library and maintain shelf location Search and send out all maps or other information as requested Input all data into the Network drive Assist building FEMA digital library for the entire country Assist clients utilizing computer, research and excellent customer service skills Handle call volumes utilizing quality customer service skills Researched and analyzed external internal data request (IDR) cases for FEMA nationwide on behalf of non-federal customers Ensured that information contained in FEMA files were properly scanned and input into the company database Located base flood elevations (BFEs) / models in the FEMA Library and scanned and applied the barcode for shelving location and individual items Searched and distributed maps and other information as requested Provided general administrative support including  Input all BFE data into the Network drive and built the entire FEMA library digitally for the entire country and its territories Performed other duties as needed

Alexandria,Va

 Researched and analyzed internal data request (IDR) cases for FEMA nationwide on behalf of federal customers Ensured that information contained in FEMA files were properly scanned and input into the company database Received basic customer inquiries from internal customers via telephone and email contact Provided prompt, courteous service and resolution to basic inquiries concerning land surveys and other assessments on hydraulic models Located base flood elevations (BFEs) / models in the FEMA Library and scanned and applied the barcode for shelving location and individual items Searched and distributed maps and other information as requested Input all BFE data into the Network drive and built the entire FEMA library digitally for the entire country and its territories Provided general administrative support including  Performed other duties as needed

Woodbridge,Va

 Tracked food and medication records Performed data entry into company database Delivered food and medication to patients ensuring that accurate meals and medication were delivered Provided total quality care to all assigned patients Performed patient transportation services including delivering and receiving medical equipment, dropping off patients to different departments within the hospital Maintained a working knowledge of all insurance programs including preferred provider organization (PPO), health maintenance organization (HMO), point of service (POS) Provided outstanding customer service  Performed other duties as needed

Maspeth,Ny

 Performed meter collections at various city parking meters in all five burrows Served as a supervisor and lead parking meter service workers (teams of three) Oversaw collection of meter revenues and ensured that the funds were properly accounted for and maintained a daily log of revenues Performed other duties as needed

Roosevelt Island,Ny

 Collected insurance and identification information from terminal residents of the long term care facility including those with paralysis, tuberculosis, human immunodeficiency virus (HIV) / acquired immune deficiency syndrome (AIDS)  Maintained a working knowledge of all insurance programs including preferred provider organization (PPO), health maintenance organization (HMO), point of service (POS) Accepted residency payments to cover treatments Provided outstanding customer service and care to residents with terminal illnesses and ensured that their stay was of the highest quality Performed other duties as needed

Healthcare Operations Management Certificate

Bachelor'S Degree, Business Administration, Management And Operations

Education record