Devaughn Johnson Email & Phone Number

Spotsylvania County, Virginia, United States

Responsible for managing day-to-day operations of gym facility and personal training staff.Strategized and consulted with owner to put process in place to retain staff and grow gym membership. Ensure PT staff are properly trained and meet the needs of members.Assist in hiring and training new Personal Trainers. Manage time and attendance of Personal.

Washington D.C. Metro Area

• Responsible for managing day-to-day operations for the call center staff of 68 employees with 15 direct reports.
• Reviewed the department’s budget
• Participated in hiring and dismissing staff
• Managed time and attendance of staff
• Facilitated weekly staff meetings
• Executed quality assurance procedures for quarterly bonus program

Stafford VA

• Initial point of contact for primary care provider (PCP) and urgent care patients.
• Provide support to customers by monitoring, troubleshooting and maintain a working knowledge of all insurance programs including provider organization (PPO), health maintenance organization (HMO) and point of service.
• Handle and maintain call volumes utilizing quality customer service skills. Generate reports and assist in daily data entry while performing accounts receivable and payable functions

Manassas, VA

• Supervised scheduling, pre-registration and other pre-visit revenue cycle functions for our customers.
• Preformed aforementioned services for outpatient services including, but not limited to; Staff Training, Medical Imaging, Sleep Lab, Cardiopulmonary Lab, per physician order/referrals.
• Scheduled appointments in accordance with outpatient services schedules to optimize utilization of resources; Informed patients of any/all necessary pre-procedure pre-requisite requirements.
• Coordinated all necessary resources to include Radiologist, Cardiologist or anesthesia requirements, complete any/all follow up to clarify physician orders to ensure a safe, seamless and remarkable patient.

Alexandria, VA

 Followed operational and policy guidelines to successfully resolve customer inquiries Received basic customer inquiries from external customers via telephone and email contact Provided prompt, courteous service and resolution to basic inquiries concerning land surveys and other assessments on hydraulic models Learned necessary systems, compliance.

Alexandria, VA

 Researched and analyzed internal data request (IDR) cases for FEMA nationwide on behalf of federal customers Ensured that information contained in FEMA files were properly scanned and input into the company database Received basic customer inquiries from internal customers via telephone and email contact Provided prompt, courteous service and.

Woodbridge, VA

 Tracked food and medication records Performed data entry into company database Delivered food and medication to patients ensuring that accurate meals and medication were delivered Provided total quality care to all assigned patients Performed patient transportation services including delivering and receiving medical equipment, dropping off patients.

Maspeth, NY

 Performed meter collections at various city parking meters in all five burrows Served as a supervisor and lead parking meter service workers (teams of three) Oversaw collection of meter revenues and ensured that the funds were properly accounted for and maintained a daily log of revenues Performed other duties as needed

Roosevelt Island, NY

 Collected insurance and identification information from terminal residents of the long term care facility including those with paralysis, tuberculosis, human immunodeficiency virus (HIV) / acquired immune deficiency syndrome (AIDS)  Maintained a working knowledge of all insurance programs including preferred provider organization (PPO), health.

Healthcare Operations Management Certificate

Bachelor'S Degree, Business Administration, Management And Operations

Education record