Devaughn Johnson Email & Phone Number

Smyrna, Ga

The Contact Center Associate works as part of a team in Home Depot's HR ServiceCenter which provides quality customer service to Home Depot associates andmanagers through inbound or outbound calls, faxes or emails. Calls are related topay and HR issues and ensuring the caller's needs are met in a timely manner. Thecontact center associate:Handles incoming calls, identifies and documents issues, processes the necessarytransaction or escalates the issue to Tier II for further research and resolutionSupports organization changes through high volume transactional support asneededProcesses transaction requests received via call, mail, fax or emailProvides exceptional customer serviceMajor Tasks, Responsibilities and Key Accountabilities90% Handling inbound calls, identifying transaction processing needs, processingtransactions and escalating issues as required.10% Special projects as assigned

Atlanta, Georgia

Create a fun, loud, and positive atmosphere during all Hawks home games by interacting with fans, tossing giveaways to the crowd, encouraging fans to make noise, and more.Promote the Atlanta Hawks at various events throughout the season, including fairs, festivals, sporting events, parades, concerts, and more.Interact with fans of all ages to educate/inform the community of important Hawks messages (specific promotions, ticket updates/offer, team information, playoff information, etc.).

Atlanta, Ga

As cashier for the store, successfully accounts for daily register receipts and assists in opening and closing of store. Serve as sales associate in apparel and footwear; also assists in preparation of shoe and apparel shipping & receiving and assists manager in store inventory management. Employee of the month July 2016.

Atlanta, Georgia

(Freelance)Provides tour production assistance work on as-needed basis. Many Rivers Festival 2016 including: Carlos Santana, TI, Dave Matthews, Macklemore, Maxwell, Estelle, Robert Glasper, Chris Rock, John Legend, Common, Ty Dolla Sign. Worked with the Cher tour May 2014. Worked with Grand Hustle Entertainment 2014.

Greater Atlanta Area

Editing various television shows for airing using Adobe Premiere Pro CC software. Transfer and upload television shows to the broadcasting server. Organizing the television shows into the video library. Capture footage from video tape to digital format.

Provided exceptional assistance to customers who would like purchase international currency exchange packages. Consistently awarded bonuses for sales. Assisted the manager in opening and closing of the store

• Provides knowledgeable assistants to customers who would like to purchase new mobile phones and phone plans. Assists the manager in inventory management and opening and closing of the store.• Provides outstanding customer support on a consistent basis.

Denver, Co

• Assisted video director in hiring key production personnel, scouted locations, reviewed scripts, developed production schedules and distributed call sheets• Assisted in the editing of the video into final format

Savannah, Ga

• Responsible for the concept and design of athletic flyers and posters using Photoshop CS5• Edited all Athletic video into snippet packages using Adobe Premiere Pro• Successfully inputted various data into University system for all Athletes

Denver, Co

• As cashier for the store, successfully accounted for daily register receipts and assisted in opening and closing of store• Served as sales associate in apparel and footwear• Assisted in preparation of shoe and apparel shipping & receiving• Assisted manager in store inventory management

Doraville, Ga

• Answered heavy phone inquiries using a multi-line phone system• Responsible for maintaining the file management system• Provided production assistance to music producers and engineers during recording sessions by ensuring split sheets, logs, and paperwork were submitted in a timely manner• Maintained and entered data for all tour production personnel • Assisted the studio manager in booking sessions, billing, studio equipment maintenance