A diverse history of business analyst expertise, partnering with information technology in the areas of automotive, educational, mortgage lending, workforce management and medical insurance claims processing teams. Proven in-depth understanding of Business Process fundamentals; including requirements elicitation, stakeholder collaboration, effective and timely communications, and problem-solving skills. Working side-by-side with business process owners and key stakeholders to identify opportunities and elicit business requirements. Analyzing and evaluating solutions and options by facilitating requirements gathering sessions, delivering business value through the execution of medium to large projects to develop future strategies. Roles • Senior Business Consultant / Business Analyst (Ford Direct - Information Technology)• Assistant Director / Business Analyst (Business Management / Information Technology)• Business Analyst (Information Technology)• Business Analyst (Workforce Management)• Team Lead (Blue Card Claims, Quality and Performance, Workforce Management) Solutions • Project Management • Business Process Models / Requirements • Software Development Life Cycle • Business Process Management (BPM)• Agile Methodologies• Waterfall Methodologies Industries • Automotive• Education• Mortgage Lending • Workforce Management • Medical Insurance Technologies • Adobe Experience Manager 6.5 / Adobe XD• Jira / Confluence / Figma• PeopleSoft• Cherwell Service Management• Verint • TFS (Teams Foundation Server)• Microsoft Office Suite, Microsoft Visio & Project
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