Devaughn Kelly Email & Phone Number

United States

Serving as a liaison between multiple business groups and IT though out 4 judicial locations, Penobscot, Coleman A. Young Municipal Center, Frank Murphy Hall of Justice, and Lincoln Hall of Justice. Working closely with business partners to enable business success through IT solutions. Formulating and defining requirements based on user needs and a good understanding of applicable business systems. Ensuring requirements are converted to effective test plans. Working closely with System Analyst, Architects, Development Teams, and Project Managers for decisions on design of technology solutions to meet business requirement expectations.

Livonia, Michigan, United States

A key delivery point of contact for both Ford and Lincoln, assisting the client in making decisions concerning their future IT direction for Brand sites. Facilitating, developing, and documenting business requirements with key stakeholders, using industry standard techniques. Responsible for providing business requirements, detailed designs and system mapping, wireframes, UI / UX specifications, use cases, test scripts, and prototypes. Working directly with Senior Project Managers, assisting with release planning and daily operations, exercising time management, communication, and collaboration in a fast-paced environment to ensure the successful delivery of projects.

Detroit, Michigan, United States

Project coordination & execution role for planning and defining as part of the System Development process. Responsible for providing functional requirements, detailed designs and system mapping, wireframes, UI/UX specifications, use cases, test scripts, and prototypes. Development of business process models, business requirements (functional and non-functional) and product backlogs. Partnering with clients to ensure comprehensive user acceptance testing/training plans are developed/executed and application is successfully transitioned to production.

Pontiac, Michigan, United States

Collaborating with multiple stakeholders to understand the nature of their work, their goals, challenges, and to identify and confirm appropriate solutions. Analyze business processes relative to desired outcomes; facilitate process documentation and improvement conversations with business owners and end users. Responsible for providing functional requirements, detailed designs and system mapping, wireframes, UI/UX specifications, use cases, test scripts, and prototypes. Use Agile methodologies to ensure that end-users are at the center of redesigned or new solutions, including processes and applications.

Detroit, Michigan, United States

Utilized a structured requirement process which included gathering, analyzing, documenting, and managing changes to assist in identifying business priorities and provide advice on options. Provided routine reporting and research analysis to properly prepare efficient daily, weekly, monthly, and yearly forecasting of call volumes, and performance metrics for multiple call centers.

Detroit, Michigan, United States

Planning, prioritizing, and assigning work. Team member meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings and observing team member behavior. Administering and adhering to corporate and departmental policies and procedures, including union contract administration. Interfacing with internal and external stakeholders, providing solutions to meet operations standards, solving simple business problems, and maintaining effective business partnerships to ensure delivery of optimal customer experience. Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group. Monitoring process and ensuring operational standards, quality, and customer specific performance guarantees are met. Developing and maintaining string and positive working relationships with Service Line Areas and respective Union Leadership

Master Of Science In Management, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration And Management, General