Devjit Banerjee Email & Phone Number

Kolkata, WB, IN

India

• Leading strategic initiatives and daily operations involving all aspects of Digital Workplace Solutions while working with multiple clients to architect and implement solutions.
• Core focus on adopting and implementing cloud first approach. Facilitating workspace modernisation and cloud transformation leveraging solutions with a cloud-first mentality in alignment with client business.
• Expertise in architecting, administering and integrating digital workspace solutions comprising of solutions such as Citrix, AVD, Windows 365, Microsoft 365.
• Enhancing Citrix CVAD performance by re-visiting Citrix policies, Active Directory group policies, Operating System enhancements and load based scaling.
• Orchestrated the creation, provisioning, and distribution of Citrix published applications and desktops using PVS, MCS, and independent VMs.
• Direct management and deployment of Citrix Netscaler solutions.

India

• Spearheaded daily operations and strategic initiatives involving Citrix, SCCM, AVD, and data center virtualization, maintaining peak performance and efficiency.
• Championed a strategic cloud-first mentality, facilitating thorough evaluations and migrations to appropriate cloud platforms in alignment with distinct business requirements.
• Expertise in constructing, executing, administering, and sustaining Citrix infrastructure across both on-premises and cloud environments.
• Innovated automated solutions for routine administrative functions, enhancing the efficiency and effectiveness of service provisions.
• Administered Windows Operating Systems, emphasizing proficiency in Operating System fundamentals.
• Enhanced Citrix performance by employing Active Directory optimizations, policy fine-tuning, and Operating System enhancements.

Greater Bengaluru Area

• Oversaw the administration of a mission-critical Citrix ecosystem for a prominent pharmaceutical enterprise.
• Resolved complex technical issues within a diverse Citrix framework.
• Contributed strategic recommendations that influenced the design, implementation, and enhancement of the Citrix network architecture.
• Managed daily operations and routine business activities with diligence.
• Optimized system performance through expert administration of both endpoint and server operating systems.
• Adjusted the Citrix architecture for optimal performance by implementing Citrix policies in harmony with Active Directory.

Kolkata, West Bengal, India

• Oversaw and sustained infrastructure through meticulous monitoring protocols.
• Executed system administration and resolved issues for Windows Server and client operating systems.
• Addressed daily operational challenges within the Citrix infrastructure framework.
• Enhanced Citrix environment performance applying Active Directory Group Policy Objects, operating system refinements, and Citrix policy configurations.
• Administered centralized software updates and regulatory compliance for XenApp and XenDesktop architectures.
• Governed centralized patch management and compliance for virtual infrastructure layers.

Kolkata

• Engaged in the research and development of advanced automotive accessories and embedded systems to enhance vehicle functionality.
• Investigated potential new products and services with a focus on pioneering integration and creating cutting edge solutions.
• Specialized in integrating technological solutions across various platforms, including Windows CE and Android, to optimize performance.
• Committed to maintaining software excellence by implementing rigorous development and testing cycles for quality assurance purposes.
• Performed exhaustive testing of automotive embedded systems, ensuring the detection and resolution of any operational issues.
• Collaborated with a nationwide customer service team, providing essential support to facilitate seamless operations across India.

Kolkata

• Expertly diagnosing and resolving issues on Microsoft Windows client and server platforms.
• Performing rigorous quality control and adherence to specified Key Result Areas (KRAs).
• Successfully meeting established quality benchmarks in line with business operations.
• Prioritizing and achieving high levels of customer satisfaction.
• Efficiently leading and managing team dynamics to foster a productive environment.
• Delivering exemplary customer service through attentive support and interaction.

Kolkata, West Bengal, India

• Resolved internet service provider-related technical issues for British Telecom clientele.
• Conducted comprehensive quality control measures aligning with Key Responsibility Areas (KRAs).
• Achieved quality benchmarks consistent with established business protocols.
• Maintained high levels of customer satisfaction through diligent service.
• Provided exemplary customer support in a dynamic service environment.
• Efficiently managed and maintained CRM documentation for record-keeping and process optimization.

Kolkata

• Resolved technical issues and enhanced system functionality through expert troubleshooting of Windows operating systems.
• Led and developed a cohesive team, effectively managing group dynamics and fostering a collaborative work environment.
• Delivered exceptional customer service by addressing client inquiries, ensuring satisfaction, and building trustful relationships.
• Maintained comprehensive records and managed customer interactions using CRM software to improve service quality and efficiency.