David Francis Email & Phone Number

Hampton, Georgia, United States

• Responsible for developing, coding, optimizing, supporting, and maintaining applications within Southern States LLC. Responsibilities include but are not limited to optimization of applications, testing, and fixing.
• Develop APIs, JSONs, REST, and WSDL
• Microsoft SQL Server Manager T-SQL DDL, DCL, DML (SSMS), and Salesforce
• SDLC (Software Development Lifecycle), releases, code reviews, and version control
• Translate the functional requirements of NAV into a specification for detailed customization
• Communicate efficiently with users for business requirements

Atlanta Metropolitan Area

• On-Demand Tech Services & SupportKonex Inc (contracting with HelloTech - Consumer I.T. Services and Consulting)
• Connect home and small business customers utilizing technology to increase proficiency use with a wide range of Technological Devices
• Provide onsite Tech Support as well as other services to customers and clients.
• Implement computer systems for SOHO Businesses (planning, acquiring, installing, maintaining, support, and decommissioning when need be)
• Configuring and supporting customers and clients Windows PC's, Laptop's, MacBook's, iPad's, mobile devices, iPhone, and Android connecting to Google, Microsoft Cloud, and/or iCloud
• Develop technological tools to leverage businesses in a physical as well as digital competitive market

Evansville, Indiana, United States

• Application Production Support:
• Manage and make improvements to Mulesoft APIs and Perl Legacy code in the production environment resolving issues, reducing latency, and improving performance by 10 to 15 %
• Prepare Mulesoft APIs and Perl applications for migration to Node.js with flow diagrams, data dependency charts, specs, and Node.js demo applications
• Identify and triage DevOps-related issues, including researching potential solutions and proposing directions for technical decisions
• Collaborate with developers, Scrum Masters, Architects to design, develop, and debug complex end-to-end solutions resolving issues that arise from products in Production
• Utilize software tools Anypoint Platform, Lucid Charts, VSCode, Intellij, Github, Oracle SQL Developer, QManager system, Offset Explorer(Kafka), Zendesk, Sharepoint

Evansville, Indiana, United States

• Enterprise Architecture:
• Design, Implement, configure, manage, simulate, validate specifications, build, test, acquire feedback during SDLC of 200+ APIs in Anypoint
• Secure, Deploy, Monitor, Troubleshoot, and Manage APIs in Anypoint Gateway, Manager, and Governance
• Connect RESTful Web Services, Consume SOAP Services, WSDLs, access Databases, logging, and Active MQ broker
• Configure API gateways, SLA tiers, authentication credentials OAuth 2.0, and proxies in Anypoint Platform in a Hybrid Cloud hub / On-premise Instance
• Assist Architects, Leads, and Senior Dev's implementing new systems for test automation, deployment automation, monitoring, and failover/reliability

United States - Remote (Atlanta, GA)

• Documenting onboarding activities, Technical solutions, and Problem resolution
• Design and develop microservices architecture in MuleSoft and Java improving scalability and maintainability of applications for federal government contracts.
• Develop and deploy Mule APIs in support of government services, ensuring adherence to strict FedRAMP security and privacy controls.
• Collaborate with system architects and federal stakeholders to design and implement scalable, secure solutions for system modernization projects.
• Utilized Anypoint Monitoring, Splunk, and Dynatrace to proactively identify and resolve system issues, improving uptime and system reliability.
• Integrated third-party services using SOAP and REST, expanding the functionality of existing systems.

United States - Remote

• Booz Allen Hamilton (Department of Treasury, DO - Contract) 05/11/2021 – 07/27/2021MuleSoft Developer:
• Utilize MuleSoft to integrate current point-to-point applications
• Develop core Java applications in Intellij IDE
• Develop pipeline ServiceNow instance to Enterprise Data Management Data Warehouse
• Design and develop APIs for System and Process layers
• Create RAML specifications and import into Anypoint Studio API Router Kit

United States - Remote

• Booz Allen Hamilton (Food and Drug Administration - Contract) 10/12/2020 – 03/31/2021MuleSoft Developer:
• Build an analysis design comparison for IBM Integration Bus (IIB) to MuleSoft migration
• Create RAML specifications in Design Center
• Develop flows in Anypoint Studio to connect to RESTful Web Services, Consume SOAP Services, WSDLs, access Databases, and logging
• Configure API gateways, SLA tiers, authentication credentials, and proxies in Anypoint Platform to Runtime Fabric (RTF) and Hybrid Instance
• Develop APIs, build repositories for version control of APIs and Applications

United States - Remote

• Booz Allen Hamilton (Veterans Affairs, BIP-eMPWR - Contract) 07/04/2020 – 10/01/2020MuleSoft Developer:
• Build Integration APIs to provide a REST-based interface of experience, process, and system layers for passing BIP-eMPWR VA data between multiple systems
• Develop RAML specs in Anypoint (AP) Design Center importing into Anypoint Studio API Router Kit to then build and deploy Mule applications across dev, test, and prod environments
• Design and develop Flows in AP Studio using a multitude of connectors, SQL queries, and managing code in git repository
• Configure OData, SSO/Security, and OAuth 2.0 tokens for providing access to API functions
• Integrate Global Variables, Environmental Properties, and Property Placeholders

Alpharetta, Georgia, United States

• MuleSoft Development:
• Participate in Requirements gathering, planning, analysis, designing, testing, SDLC of API Led Connectivity development of System, Process, and Experience layers of enterprise applications
• Create, test, and publish Specifications in Anypoint Design Center
• Implement integration flows using Mule Anypoint Studio to connect to RESTful, SOAP, Oracle Database, and Active MQ broker
• Create Mule flows with http inbound & outbound request, data transformations, transport layers, Asynchronous/Synchronous processing, sub-flows
• Use Dataweave for data transformations and data validations from csv, xml, json

Clayton County, Georgia, United States

• Installation, configuration, troubleshooting, diagnosing, and repairing of a variety of computer systems, desktops, laptops, and peripheral devices
• Mass distribution of Laptops/ChromeBooks imaging Operating Systems and networking devices
• Maintain digital asset tracking and protection, Nonrepudiation, Access control, and inventory management
• Configure Windows PC’s, Laptops, Macbooks, iPads, chromebooks, mobile devices, iPhones, and Android Mobile Devices
• Administration and management of Incident IQ, IoT, Windows, Mac OS, SCCM, and Google Chrome Management Console
• Provide onsite customer-service Tier 1 & 2 Tech-support tickets and problems, ensuring the team is meeting established SLAs to support end-users

North Charleston, South Carolina, United States

• Develop strong working relationships with business owners, management, I.T. department, and end users
• Analyzed business automations and computer system infrastructures for need of document management, networking, hardware/software support, and packaging
• Provide superior tier I and II Technical Customer Support
• As per SLA Service agreements respond to trouble calls placed by customers in a timely matter resolving break/fix on computer hardware, peripherals, networks, and software issues
• Managed several SOHO to Enterprise level Computer Hardware Systems, Networks, and peripherals
• Proficient with TCP/IP, SMTP, and Network installations

Tacoma, Washington, United States

• Develop strong working relationships with business owners, management, I.T. department, and end users
• Analyzed business automations and computer system infrastructures for need of document management, networking, hardware/software support, and packaging
• Provide superior tier I and II Technical Customer Support
• As per SLA Service agreements respond to trouble calls placed by customers in a timely matter resolving break/fix on computer hardware, peripherals, networks, and software issues
• Managed several SOHO to Enterprise level Computer Hardware Systems, Networks, and peripherals
• Proficient with TCP/IP, SMTP, and Network installations

Mcchord Air Force Base, Washington, United States

• Develop strong working relationships with business owners, management, I.T. department, and end users
• Analyze business automations and computer system infrastructures for need of document management, networking, hardware/software support, and packaging
• Developed and published a.NET console application using VS code for users to sign-in and agree to the center rules and regulations, sign-up for computer stations, and the games/applications they intended to use
• Connected a simple MS Access relational database to the.NET application to record and analyze data for feedback, tournaments, updates, upgrades, and new game/application acquisitions
• Responsible for the management, installation, configuration, and maintenance of a large computer network, switches, routers, A/V equipment, gaming PC’s, Windows, Mac OS, and consoles
• Secure physical hardware within facilities as well as providing virus/malware protection and/or removal of malware on any device or the network

United States - Remote (Tacoma, WA)

• Proficient Self Manager and very motivated self-starter
• Increase product awareness of different manufacturers and companies in multiple retail locations by setting up equipment, displays, signage, product/merchandise placement, and promotions
• Installation of Computer Hardware, software, POS Systems, demonstration displays, and other equipment
• Configure and support end-users Windows PC’s, Laptops, Macbooks, iPads, mobile devices, iPhone, and Android connecting to different services
• Analyze, test, and troubleshoot retail store systems, hardware, and network
• Gather stats and data from store management, customers, and employees to forecast growth, expansion, shopping trends, future promotions, discontinuances, and store expansions/closings

Louisville, Kentucky, United States

• Installed Comcast line cable, Internet, and telephony services into residential homes and commercial establishments
• Extensively work with cable/network tools, 100+ feet of Coaxial and Cat 5/6 cabling making long distance network runs with RJ-6, RJ-45, splicers, crimpers, and F-type connectors
• Setup, configure, and test signals to and from Modems, Routers, and cable boxes with a D-Sam signal meter resolving any low signal problems
• Proficient with TCP/IP, Windows Server, VOIP, routers, switches, and configuring wired/wireless networks
• Maintained a vehicle stock of cable equipment, hand-tools, and 30-foot ladders
• Followed industry standards and adhered to quality assurance regulations.

Bachelor'S Degree, Information Technology Programming

Activities and Societies: Association of Computing Machinery Magna Cum Laude

Associate'S Degree, Marketing/Marketing Management, General

Activities and Societies: Dean's List President's List Delta Epsilon Chi Student Government Association Marketing Manager's Club