David Francis Email & Phone Number

Hampton, Georgia, United States

Responsible for developing, coding, optimizing, supporting, and maintaining applications within Southern States LLC. Responsibilities include but are not limited to optimization of applications, testing, and fixing system defects.● Develop APIs, JSONs, REST, and WSDL● Microsoft SQL Server Manager T-SQL DDL, DCL, DML (SSMS), and Salesforce● SDLC (Software Development Lifecycle), releases, code reviews, and version control● Translate the functional requirements of NAV into a specification for detailed customization● Communicate efficiently with users for business requirements● Work in a team setting and meet deliverables and deadlines.● Regularly test software for any bugs and ensure that software meets business requirements● Be able to document functions and operations of the software that team members can refer to● Coding Dynamics NAV / D365 Business Central as a backend developer and some basic ERP business processes in BC● Coding AL, C/AL, and C/SIDE coding experience in Business Central● Report writing using tools such as Jet Reports, SSRS, and Power BI● Project management● Full cycle implementation● Duties assigned by leadership and work where team requires assistance

Atlanta Metropolitan Area

On-Demand Tech Services & SupportKonex Inc (contracting with HelloTech - Consumer I.T. Services and Consulting)● Connect home and small business customers utilizing technology to increase proficiency use with a wide range of Technological Devices ● Connect home and small business customers utilizing technology to increase proficiency use with a wide range of Technological Devices ● Provide onsite Tech Support as well as other services to customers and clients.● Implement computer systems for SOHO Businesses (planning, acquiring, installing, maintaining, support, and decommissioning when need be)● Configuring and supporting customers and clients Windows PC's, Laptop's, MacBook's, iPad's, mobile devices, iPhone, and Android connecting to Google, Microsoft Cloud, and/or iCloud● Develop technological tools to leverage businesses in a physical as well as digital competitive market● Design and develop customer facing websites and corresponding mobile applications● Design Digital Marketing campaigns for the purpose of increasing sales and revenue● Implement business software to automate several common business practices● Professional installation of Audio/Visual equipment including Television wall mounting, Home Theater setup, surround sound, video and audio conferencing, digital displays, and network switches● Wiring of Fiber Optics, Coaxial, Ethernet RJ45, CAT 5 / 6, POTN RJ11, speaker wire, and the concealment of wires for a clean look● Professional and courteous in-person technical Customer Support● Installation and support of smart devices including doorbell cameras, door locks, thermostats, security systems/cameras, automatic door opening controls (My Q), laptops, desktops, printers, cell phones, and tablets● Utilize Hand-tools, Multimeters, Ladders, Sprinter Van for transport

Evansville, Indiana, United States

Application Production Support:● Manage and make improvements to Mulesoft APIs and Perl Legacy code in the production environment resolving issues, reducing latency, and improving performance by 10 to 15 %● Prepare Mulesoft APIs and Perl applications for migration to Node.js with flow diagrams, data dependency charts, specs, and Node.js demo applications● Identify and triage DevOps-related issues, including researching potential solutions and proposing directions for technical decisions● Collaborate with developers, Scrum Masters, Architects to design, develop, and debug complex end-to-end solutions resolving issues that arise from products in Production● Utilize software tools Anypoint Platform, Lucid Charts, VSCode, Intellij, Github, Oracle SQL Developer, QManager system, Offset Explorer(Kafka), Zendesk, Sharepoint● Monitor issue queues to research, troubleshoot, and resolve technical issues● Provide Tier 3 Customer/Client support resolving issues for applications, backend systems, erroneous data, and customer accounts that were beyond the scope of Customer Support Specialists● Install and configure Hardware and Software, Maintain Active Directory, and monitoring permissions and restrictions access● Support internal development teams & participate in on call rotations● Develop software solutions for improving system applications, database and retrograde fixes to rectify common issues (client side / server side)

Evansville, Indiana, United States

Enterprise Architecture:● Design, Implement, configure, manage, simulate, validate specifications, build, test, acquire feedback during SDLC of 200+ APIs in Anypoint● Secure, Deploy, Monitor, Troubleshoot, and Manage APIs in Anypoint Gateway, Manager, and Governance● Connect RESTful Web Services, Consume SOAP Services, WSDLs, access Databases, logging, and Active MQ broker ● Configure API gateways, SLA tiers, authentication credentials OAuth 2.0, and proxies in Anypoint Platform in a Hybrid Cloud hub / On-premise Instance● Assist Architects, Leads, and Senior Dev's implementing new systems for test automation, deployment automation, monitoring, and failover/reliability● Plan, strategize, and execute migration of legacy codebase● Proficient in version control using GitHub● Use Jenkins CI/CD pipelines on Maven Builds● Collaborate on Agile Scrum team with Business Analysts, Quality Assurance, Scrum Masters, and project owners to gather project requirements, implement test plans, and provide required functionality during 2 week Sprints and morning stand-ups● Build microservices and RESTful APIs to support the integration of third-party services with internal systems● Extensively build Mule Flows with connectors like AWS, AJAX, FTPS, JDBC, Hadoop, Object Store, SAP, Salesforce, CRM, and RDBMS● Execute Dataweave functions for mapping and transformation to different formats such as JSON, XML, CSV, and plain text● Apply Query Statements to request data and perform ETL (Extract, Transform, and Load)● Utilize variety of software tools; Jira, Confluence, SharePoint, Visual Studio Code● Mentor oncoming developers in best-practices onboarding, Installation, Security, Development, and performance● Strong debugging and troubleshooting skills● Effective courteous written/verbal communication skills

United States - Remote (Atlanta, Ga)

● Documenting onboarding activities, Technical solutions, and Problem resolution● Design and develop microservices architecture in MuleSoft and Java improving scalability and maintainability of applications for federal government contracts.● Develop and deploy Mule APIs in support of government services, ensuring adherence to strict FedRAMP security and privacy controls.● Collaborate with system architects and federal stakeholders to design and implement scalable, secure solutions for system modernization projects.● Utilized Anypoint Monitoring, Splunk, and Dynatrace to proactively identify and resolve system issues, improving uptime and system reliability.● Integrated third-party services using SOAP and REST, expanding the functionality of existing systems.● Led software testing and debugging initiatives, implementing improvements based on test findings.● Work with network configuration settings for application performance optimization, including firewall rules, caching strategies, and load balancer setups.● Implement an API management solution to improve inter-agency data access speed.● Work on a cross-functional team to deliver a secure, scalable integration solution for several high-profile federal programs, meeting all security and performance benchmarks.● Maintain full ownership of key processes, ensuring project delivery within time and budget constraints.

United States - Remote

Booz Allen Hamilton (Department of Treasury, DO - Contract) 05/11/2021 – 07/27/2021MuleSoft Developer:● Utilize MuleSoft to integrate current point-to-point applications● Develop core Java applications in Intellij IDE● Develop pipeline ServiceNow instance to Enterprise Data Management Data Warehouse● Design and develop APIs for System and Process layers● Create RAML specifications and import into Anypoint Studio API Router Kit● Build out Mule Flows, testing REST calls with Postman ARC and/or Google ARC)● Extract, Transform, Load, and Transport data from and to various application systems● Utilize SSMS to design and test CRUD events with Database Tables● Analysis system flows, REST calls, and queues● Gather requirements for Functional and Non-Functional processes

United States - Remote

Booz Allen Hamilton (Food and Drug Administration - Contract) 10/12/2020 – 03/31/2021MuleSoft Developer:● Build an analysis design comparison for IBM Integration Bus (IIB) to MuleSoft migration● Create RAML specifications in Design Center● Develop flows in Anypoint Studio to connect to RESTful Web Services, Consume SOAP Services, WSDLs, access Databases, and logging● Configure API gateways, SLA tiers, authentication credentials, and proxies in Anypoint Platform to Runtime Fabric (RTF) and Hybrid Instance● Develop APIs, build repositories for version control of APIs and Applications● Apply Query Statements to request data and perform ETL (Extract, Transform, and Load) in Mule Flows● Analyze current system flows, REST calls, and queues● Process Inbound request and submissions● Tracking messaging through the queues● Requirements gathering, analyzing workflow, documenting system processes● Documenting, training, and supporting the preparation of the GFE for Developmentrting the preparation of the GFE for Development

United States - Remote

Booz Allen Hamilton (Veterans Affairs, BIP-eMPWR - Contract) 07/04/2020 – 10/01/2020MuleSoft Developer:● Build Integration APIs to provide a REST-based interface of experience, process, and system layers for passing BIP-eMPWR VA data between multiple systems● Develop RAML specs in Anypoint (AP) Design Center importing into Anypoint Studio API Router Kit to then build and deploy Mule applications across dev, test, and prod environments● Design and develop Flows in AP Studio using a multitude of connectors, SQL queries, and managing code in git repository● Configure OData, SSO/Security, and OAuth 2.0 tokens for providing access to API functions● Integrate Global Variables, Environmental Properties, and Property Placeholders● Write Global and local Error Handling flows and tracking data through Debugging● Utilize Postman Advanced Rest Client for testing calls to APIs● Export, transform, and load data from request made by the Salesforce, Appian, ServiceNow, and SAAS● Developed living Tech Spec document for all Developers and for client Deliverable

Alpharetta, Georgia, United States

MuleSoft Development:● Participate in Requirements gathering, planning, analysis, designing, testing, SDLC of API Led Connectivity development of System, Process, and Experience layers of enterprise applications ● Create, test, and publish Specifications in Anypoint Design Center● Implement integration flows using Mule Anypoint Studio to connect to RESTful, SOAP, Oracle Database, and Active MQ broker● Create Mule flows with http inbound & outbound request, data transformations, transport layers, Asynchronous/Synchronous processing, sub-flows● Use Dataweave for data transformations and data validations from csv, xml, json● Work with connectors such as ServiceNow, Salesforce, Scopes, Scatter-gatherers, Choice Routers, Transformers, Object Store, Batch/Commit, and for-each scopes for data aggregation● Write error handling logic and extensively debug to track code execution to identify potential problems● Manage API environments to grant permissions, apply policies, and set SLA tiers● Maintain version control tools like GIT/GitHub, SVN, and ticket tracking platforms like JIRAJava Development:● Develop and maintain Java applications, ensuring adherence to business requirements and utilizing best practices in Test-Driven Development (TDD)● Design and deploy microservices using Spring Boot, improving scalability and flexibility of the software architecture on cloud-native platforms (e.g., Anypoint CloudHub, AWS, Azure)● Integrate messaging solutions including ActiveMQ, AnypointMQ, and Kafka to enable reliable data communication between distributed systems● Collaborate with DevOps teams using Git and Jenkins to implement CI/CD pipelines, streamlining the development and deployment process● Conduct data modeling for SQL databases, optimizing database queries and performance for high-traffic applications● Communicate regularly with customers and business stakeholders to identify requirements and ensure project alignment with business objectives

Clayton County, Georgia, United States

● Installation, configuration, troubleshooting, diagnosing, and repairing of a variety of computer systems, desktops, laptops, and peripheral devices● Mass distribution of Laptops/ChromeBooks imaging Operating Systems and networking devices● Maintain digital asset tracking and protection, Nonrepudiation, Access control, and inventory management● Configure Windows PC’s, Laptops, Macbooks, iPads, chromebooks, mobile devices, iPhones, and Android Mobile Devices● Administration and management of Incident IQ, IoT, Windows, Mac OS, SCCM, and Google Chrome Management Console● Provide onsite customer-service Tier 1 & 2 Tech-support tickets and problems, ensuring the team is meeting established SLAs to support end-users● Manage Active Directory Domains, Audit user/group permissions, client certificates, backup and recovery● Imaging and image recovery using Ghost and WDS and the installation of various software packages● Perform data transfers, backups, recovery via peer-to-peer connection, Network connection, or USB device● Maintain ELBC (Extended Learning Beyond the Classroom) program and devices for Clayton County Public Schools● Responsibilities not limited to Windows Domain Management, OS Imaging and re-imaging, break/fix warranty support, customer hardware/software support, networking, audio/video equipment, mass distribution and configuration, installation, and maintenance of 86" Mimio Interactive Smart Displays

North Charleston, South Carolina, United States

● Develop strong working relationships with business owners, management, I.T. department, and end users● Analyzed business automations and computer system infrastructures for need of document management, networking, hardware/software support, and packaging● Provide superior tier I and II Technical Customer Support ● As per SLA Service agreements respond to trouble calls placed by customers in a timely matter resolving break/fix on computer hardware, peripherals, networks, and software issues● Managed several SOHO to Enterprise level Computer Hardware Systems, Networks, and peripherals● Proficient with TCP/IP, SMTP, and Network installations ● Consistently utilize several tools to repair and/or replace physical parts on hardware practicing mandated safety measures● Managed and organized on-hand parts inventory for products in the field to quickly repair & replace out-of-service equipment effectively reducing downtime● Configure and support end-users Windows PC’s, Laptops, Macbooks, iPads, mobile devices, iPhone, and Android connecting to Google, Microsoft Cloud, or iCloud● Maintained Hard drives (Sata, SSD), CD/DVD drives, BICU/Controller/motherboards, Ram, power supplies, monitors, touch pads, touch screens, fusers, photoconductors, laser units, toner cartridges, toner pumps, document feeders, finishers● Flash BIOS, update RAM, BIOS, firmware, and software for system upkeep● Record troubleshooting steps and the resolution into the ETA Direct system

Tacoma, Washington, United States

● Develop strong working relationships with business owners, management, I.T. department, and end users● Analyzed business automations and computer system infrastructures for need of document management, networking, hardware/software support, and packaging● Provide superior tier I and II Technical Customer Support ● As per SLA Service agreements respond to trouble calls placed by customers in a timely matter resolving break/fix on computer hardware, peripherals, networks, and software issues● Managed several SOHO to Enterprise level Computer Hardware Systems, Networks, and peripherals● Proficient with TCP/IP, SMTP, and Network installations ● Consistently utilize several tools to repair and/or replace physical parts on hardware practicing mandated safety measures● Managed and organized on-hand parts inventory for products in the field to quickly repair & replace out-of-service equipment effectively reducing downtime● Configure and support end-users Windows PC’s, Laptops, Macbooks, iPads, mobile devices, iPhone, and Android connecting to Google, Microsoft Cloud, or iCloud● Maintained Hard drives (Sata, SSD), CD/DVD drives, BICU/Controller/motherboards, Ram, power supplies, monitors, touch pads, touch screens, fusers, photoconductors, laser units, toner cartridges, toner pumps, document feeders, finishers● Flash BIOS, update RAM, BIOS, firmware, and software for system upkeep● Record troubleshooting steps and the resolution into the ETA Direct system

Mcchord Air Force Base, Washington, United States

● Develop strong working relationships with business owners, management, I.T. department, and end users● Analyze business automations and computer system infrastructures for need of document management, networking, hardware/software support, and packaging● Developed and published a .NET console application using VS code for users to sign-in and agree to the center rules and regulations, sign-up for computer stations, and the games/applications they intended to use● Connected a simple MS Access relational database to the .NET application to record and analyze data for feedback, tournaments, updates, upgrades, and new game/application acquisitions● Responsible for the management, installation, configuration, and maintenance of a large computer network, switches, routers, A/V equipment, gaming PC’s, Windows, Mac OS, and consoles ● Secure physical hardware within facilities as well as providing virus/malware protection and/or removal of malware on any device or the network ● Utilize Windows Server 2008, Ghost Symantec for imaging, analyze network traffic and data transfer, light database administration, and constant security requirement monitoring ● Evaluate network performance for TCP/IP reliability, DNS hosting, network hangs or outages to reduce any server or network downtime ● Provide Desk-side/end user support with the use Remote Server Administrator tools, Insight Teacher Console software, and Deep Freeze Enterprise Console ● Performed updates on BIOS hardware, software, consoles, repaired or replaced keyboards, monitors, motherboards, CPUs, RAMS, hard drives, and cooling systems ● Provide tier 1 technical support, customer service, recommendations, and training to end-users and patrons of computer lab, theater, and game room● Configure and support end-users Windows PC’s, Laptops, Macbooks, iPads, mobile devices, iPhone, and Android connecting to network services

United States - Remote (Tacoma, Wa)

● Proficient Self Manager and very motivated self-starter● Increase product awareness of different manufacturers and companies in multiple retail locations by setting up equipment, displays, signage, product/merchandise placement, and promotions● Installation of Computer Hardware, software, POS Systems, demonstration displays, and other equipment● Configure and support end-users Windows PC’s, Laptops, Macbooks, iPads, mobile devices, iPhone, and Android connecting to different services● Analyze, test, and troubleshoot retail store systems, hardware, and network● Gather stats and data from store management, customers, and employees to forecast growth, expansion, shopping trends, future promotions, discontinuances, and store expansions/closings● Perform maintenance on network, computers, and software● Use data to troubleshoot issues with store equipment, tech displays, and computers● Utilize Windows mobile device and Tablet PC for data capture, displaying instructions, and photographing of product and their displays ● Set VPN services to connect through the Internet to the company’s server from a remote location to acquire daily work details● Provide training to retail management, staff, as well as customers during shopping experience● Test new equipment and software for detecting bugs, proper field usage, and effectiveness

Louisville, Kentucky, United States

● Installed Comcast line cable, Internet, and telephony services into residential homes and commercial establishments ● Extensively work with cable/network tools, 100+ feet of Coaxial and Cat 5/6 cabling making long distance network runs with RJ-6, RJ-45, splicers, crimpers, and F-type connectors ● Setup, configure, and test signals to and from Modems, Routers, and cable boxes with a D-Sam signal meter resolving any low signal problems ● Proficient with TCP/IP, Windows Server, VOIP, routers, switches, and configuring wired/wireless networks ● Maintained a vehicle stock of cable equipment, hand-tools, and 30-foot ladders ● Followed industry standards and adhered to quality assurance regulations. ● Provide superior customer service by training and building customer knowledge of products and services during installation● Configure and support customers Windows PC’s, Laptops, Mac Computers, and mobile devices● Exceptional Troubleshooting & resolving cable and/or network issues● Configured SOHO wired/wireless networks and trained end users on new equipment ● Worked with supervisor and dispatch team to manage time and installation appointments

Bachelor'S Degree, Information Technology Programming

Activities and Societies: Association of Computing Machinery Magna Cum Laude

Associate'S Degree, Marketing/Marketing Management, General

Activities and Societies: Dean's List President's List Delta Epsilon Chi Student Government Association Marketing Manager's Club