David Cisneros Email & Phone Number

Denver, Co, Us

Denver Metropolitan Area

Denver Metropolitan Area

Denver, Colorado, United States

➥ Provide security management by safeguarding classified information and equipment, ensuring the utmost confidentiality and security➥ Demonstrate leadership of junior Marines, fostering a disciplined and motivated team environment➥ Oversee standards and training by consistently upholding Marine Corps standards, setting a positive example, and mentoring junior Marines to achieve excellence➥ Actively contributed to unit proficiency, enhancing operational effectiveness and success in field exercises and missions

➥ Served as IT Project Coordinator, which was a pivotal time in my professional career, marking the transition from a technical position to a management and coordination role. Despite this shift, remained dedicated to delivering excellent service to clients, while also maintaining respectful relationships with our vendors to meet clients needs➥ Ensured all necessary preparations completed before execution day to guarantee seamless operations➥ Led initiative to double-check all details before proceeding, including verifying measurements to prevent delays, and confirming model numbers and package receipts with clients and vendors➥ Developed standard operating procedures (SOPs)➥ Presented innovative changes to management including reducing errors and improving efficiency, unofficial SOPs adopted by both current and future project coordinators; SOPs continue to evolve, enhancing productivity and strengthening client relationships

Denver, Colorado, United States

➥ Enhanced customer retention by delivering personalized training sessions on RingCentral services, tailored to meet the specific needs and use cases of each client. This approach not only increased user satisfaction but also empowered clients to fully utilize the platforms features, leading to higher engagement and reduced churn rates➥ Improved VOIP quality of service through comprehensive troubleshooting of network, router, firewall, and ISP connections. By identifying and resolving issues at each level, ensured a stable and reliable communication experience for our clients. Initiative-taking approach in monitoring and optimizing network performance contributed to a significant reduction in service disruptions and enhanced overall client satisfaction

Denver, Colorado, United States

➥ Successfully maintained and provided services across Colorado, spanning over 50 locations➥ Upon joining the organization, the retention longevity was three months, brought a passion and commitment to deliver exceptional service and surpass expectations➥ Functioned as the sole technician for Colorado, and managed over 20 tickets per day➥ Despite the high workload, efficiently distributed tasks and successfully onboarded another engineer, significantly improving SLA in Colorado➥ Efforts led to improved retention and service levels in the Colorado market, demonstrating my ability to thrive and exceeded expectations under challenging conditions

➥ Led as the Sole IT Representative and primary IT representative, addressed all technological needs, ITImplementation, and expansion, while also ensured the implementation of appropriate IT requirements to support the company growth➥ Identified a gap in IT knowledge and addressed critical needs by implementing a comprehensive IT strategy; initiated a proper ticketing system for IT solutions, installed firewalls across multiple locations, and updated and designed new web pages for the company website➥ Automated the HR onboarding process, significantly improving efficiency and consistency➥ Implemented an asset tracker for over 800 devices, ensuring accurate tracking for tax and accountability purposes➥ Developed SOPs to guide successors, ensuring continuity and maintaining high standards➥ Established a robust IT foundation prioritizing security and productivity, enabling subsequent IT representatives to build on this solid groundwork

Certificate, Front End Development

Cyber Awareness Training: Operations Security Training

Leading Marines Education Program: Leadership Professional Development Course