Devender Vats Email & Phone Number

To improve system & process of handling customer concerns/queries at CAC (Customer Assistance Center) Call Center, Chevrolet Sales Field Team and Dealers. Monthly Analysis of complaint trends, closure time, attribution & key improvement areas thus guiding Field Teams for action on weak links. Providing guidance for court cases to Legal department also in legal notices. Conducting field audits for All India Dealers in strategic locations or in Critical care (low… Show more To improve system & process of handling customer concerns/queries at CAC (Customer Assistance Center) Call Center, Chevrolet Sales Field Team and Dealers. Monthly Analysis of complaint trends, closure time, attribution & key improvement areas thus guiding Field Teams for action on weak links. Providing guidance for court cases to Legal department also in legal notices. Conducting field audits for All India Dealers in strategic locations or in Critical care (low performing), on service standards & directing Dealers & Field Teams for improvements in processes for attaining desired Standards. Show less

HEAD CUSTOMER ASSISTANCE CENTER & FIELD AUDITSTo improve system & process of handling customer concerns/queries at CAC (Customer Assistance Center) Call Center, Chevrolet Sales Field Team and Dealers. Monthly Analysis of complaint trends, closure time, attribution & key improvement areas thus guiding Field Teams for action on weak links. Providing guidance for court cases to Legal department also in legal notices. Conducting field audits for All India Dealers in… Show more HEAD CUSTOMER ASSISTANCE CENTER & FIELD AUDITSTo improve system & process of handling customer concerns/queries at CAC (Customer Assistance Center) Call Center, Chevrolet Sales Field Team and Dealers. Monthly Analysis of complaint trends, closure time, attribution & key improvement areas thus guiding Field Teams for action on weak links. Providing guidance for court cases to Legal department also in legal notices. Conducting field audits for All India Dealers in strategic locations or in Critical care (low performing), on service standards & directing Dealers & Field Teams for improvements in processes for attaining desired Standards Show less

Senior Service Engineer – Project Incharge of ‘Dial A Tyre’ Jan 1997-Aug 1998Responsible for Delhi, Chandigarh & Himachal Pradesh region for Truck, LCV, Farm, Passenger segment, O.E. & Government Departments (Delhi Transport Corporation, Indian Army, Mercedes Benz, Maruti Udyog Ltd.).A new concept of providing tyres at customer door steps with complete facilities through mobile Tyre Shops.Responsible for finding various requirements of Steel wheels – Design, locations… Show more Senior Service Engineer – Project Incharge of ‘Dial A Tyre’ Jan 1997-Aug 1998Responsible for Delhi, Chandigarh & Himachal Pradesh region for Truck, LCV, Farm, Passenger segment, O.E. & Government Departments (Delhi Transport Corporation, Indian Army, Mercedes Benz, Maruti Udyog Ltd.).A new concept of providing tyres at customer door steps with complete facilities through mobile Tyre Shops.Responsible for finding various requirements of Steel wheels – Design, locations, tools, equipments, staffing, stock etc.Part of the launch team for setting various steel wheels in North region.Part of the testing teams from collaborators General Tyres –U.S.A. for passenger radial swaying at slow speeds. Part of the technical back-up team for JK Rally team. Show less

Responsible for daily workshop operations for all kind of services & running repairs, to maintain a customer focused attitude & a well trained team for better productivity.

Post Graduate Diploma, Management

Programs attended Global Leadership Program, by Dave Freeman - General Motors University Aggregate Contribution Margin, M/s STRATX GM.

B.E., Automobile

Activities and Societies: Participating in Blood donation Camps. Post Graduate Diploma in Management (PGDM), 1999 • All India Management.