Devender Vats Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

New Delhi, Delhi, India

To work upon people and processes of Automotive Business to deliver Best in Class Customer experience, sustaining revenues towards building a profitable Organisation.Vast experience in the automotive industry, exposure to domestic and overseas markets, and exposure to leading brands dedicated to providing efficient and viable solutions. We lead the way in.

New Delhi, Delhi, India

Developing new concept of Compact Workshop standards & guidelines, identifying key locations, establishing complete setup for early commencement of business. Improving Network reach by developing common workshop operations through synergies among Skoda & VW brands for business operations in tier3/4 type cities where the business case is not viable. Working.

New Delhi Area, India

Responsible for regional field operations in aftersales activities Developing Service Network for improving higher Customer retention & reach, support Network development in CI norms & setting up service standards. Effective implementation of systems processes as per SAIPL set Standard. Manage field force operations, Supervise and support Field Team on the.

City Of Johannesburg, Gauteng, South Africa

New product preparedness, vehicle testing in country of sale, initial parts stocking, technical literature support, product training, international vendor agreement for support through their network.Monitoring quality at all Bus body builders for consistent quality, field concerns/feedback, manufacturing processes, timely execution on.

Johannesburg Area, South Africa

• Ensuring Customer Satisfaction through monthly CSI, same day delivery, repeat job, vehicle off road status, parts availability, breakdown/roadside assistance & Customer retention.
• Formulating Annual Maintenance contract for active product range at competitive prices and constant monitoring for variations in cost & market offerings.
• Agreement/monitoring spare parts prices with Distributors, Generating spare parts business worth USD 10 million annually through strategic restructuring & expansion of parts retail network in respective countries.
• Technical concern feedback/closure, new product testing, vehicle homologation for final commercial sale/production, Aftersales readiness for tools/spares/software/training/seeding new units,
• Organizing trainings for Distributor Team for products, Customer care, Inventory Control, Warehousing & diagnostics.

New Delhi Area, India

• Achieved High Customer Satisfaction through monthly Customer meets, CSI, Dealer PSF, FRFT, monitoring vehicle off road status, parts back order & breakdown/roadside assistance.
• Added 97 New Tata Authorized Workshops in North India for increased Customer reach/coverage & achieved 100,000 Customers/J.C. inflow in workshops per month, Achieved Rs.236 Crores worth of spare parts business.
• Ensuring network viability through multiple business avenues e.g. ‘Tata OK’ business for used vehicle sale, promoting body repairs in tie-up with Insurance companies & Insurance renewals business.
• New product testing & feedback from field to Product Engineering Department with focus on effectuating modifications through Customer feedback for improving product performance.

New Delhi Area, India

• Activation of exclusive Dealer facility in North & East Zone for new SUV Force 1, developed Dealer infrastructure & teams.
• Provided Quality inputs for new SUV development regarding Ride handling, Technical concerns & fit finish.
• Developed SOP for Aftersales Service, Training programs and Owners-Manual, played lead role in Accessories development for new SUV (Force 1).
• Ensured Customer satisfaction by implementing service standards, manpower training, quick complaint closure & streamlining Service Processes.

Gurgaon, India

• Resolution of Customer concerns Sales, Service, legal & commercial issues, worked close with Legal department for vehicle/deficiency in service related legal cases, legal notices including compensation & vehicle.
• Introduced web based system for Customer Complaint management, a centralized system providing a single web based window for all concerned for tracking & closing Customer concerns.
• Achieved the highest growth of CSI index in JD Powers annual survey of 2009 for North Zone, attained India best scores for internal CSI (Customer satisfaction Index) conducted by JD Powers.
• Ensuring Dealer Workshop viability and higher service absorption ratios through strong Customer retention programs and meets/campaigns.
• Involved in Service Planning of New product launch operations (Opel Corsa), owners-manual, special tools requirement, parts fill, Monitoring test cars, providing monthly product feedback to plant of critical field.

New Delhi Area, India

• Responsible for Technical Assistance in Delhi, Chandigarh & Himachal Pradesh region for Truck, LCV, Farm, Passenger segment, O.E. & Government Departments (Delhi Transport Corporation, Indian Army, Mercedes Benz and.
• Identified various requirements of Steel wheels (Tyre Shops) – Design, locations, tools, equipment, staffing, stock, etc.
• Functioned as a part of the launch team for setting various steel wheels in North region.
• Collaborated with testing teams from General Tyres –U.S.A. for passenger radial swaying at slow speeds.
• Project In-charge of ‘Dial A Tyre’ A new concept of providing tyres at customer door steps with complete facilities through mobile Tyre Shops.

New Delhi Area, India

• Responsible for workshop service operations of a 40 bay workshop with a strong service team of 45 technicians, supervisors & electricians.
• Accountable for service and repairs of over 100 Suzuki cars per day with a total inflow of average 130 vehicles per day.
• Responsible for daily revenue generation basis over quarterly targets and ensuring highest level of Customer satisfaction.

Executive Masters In International Trade, International Trade

Pgdm, Marketing

Bachelor Of Engineering - Be, Automobile

Bachelor Of Engineering - Be, Automobile/Automotive Mechanics Technology/Technician, First Division

B.E.(Automobiles), Automobiles