Devendra Koli Email & Phone Number

I strongly believe that success comes to those who are willing to go an extra mile. I am a strong advocate of key principles of customer first, diversity, empowerment, shared vision & embraces inspirational style of leadership.I am an accomplished and enterprising professional with 12+ years of experience in domains viz. Escalation management, Partner care management and Stakeholder management. I have demonstrated excellence in array of tasks encompassing – managing credit disputes; retention/cancellation of contracts; managing highly escalated issues routed through tickets/chat/email; routing issues to internal stakeholders for resolving technical & non-technical issues. Adept in ramping up assigned activities with on time deliverables and maximizing productivity.

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  Escalation Relationship Manager

  Ocwen Financial Solutions Pvt. Ltd. - Apac

  Jan 2012 - Present - Mumbai, Maharashtra, India

  Key deliverables:• Strategic involvement in vast gamut of tasks encompassing – issues pertinent to mortgage, helping with payment issues, amortization, explaining contracts/agreement to borrowers, interfaced with internal/external departments, provided end to end resolution to borrowers and so on• Key role in assisting borrowers with loss mitigation options like short sale, DIL, modification, forbearance• Diligently reviewed credit reports to calculate DTI (debt to income ration) to… Show more Key deliverables:• Strategic involvement in vast gamut of tasks encompassing – issues pertinent to mortgage, helping with payment issues, amortization, explaining contracts/agreement to borrowers, interfaced with internal/external departments, provided end to end resolution to borrowers and so on• Key role in assisting borrowers with loss mitigation options like short sale, DIL, modification, forbearance• Diligently reviewed credit reports to calculate DTI (debt to income ration) to process loss mitigation/ refinance/Heloc• Reviewed documents like paystubs, P&L statements, purchase & sales contract, divorce decree HUD (Housing & Urban Development) Show less