Devendra Mahobiya Email & Phone Number

Bengaluru, Karnataka, India

Monitor accounts to identify outstanding debtsInvestigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable statusRoles and ResponsibilitiesMake outgoing calls to potential customers to schedule high quality leads for sales.Seize opportunities to upsell services when they arise.Follow up with potential customers in a timely manner if necessary.Manage a large number of outbound calls in a timely manner.Meet personal/team qualitative and quantitative targets.Communicate effectively and professionally in all forms of communication with internal and external customers.Skills RequiredYou must have very good English and Hindi communication skills.You possess excellent interpersonal as well as written and verbal communication skills.You are highly goal driven and work well in fast paced environmentsYou pay strong attention to detail and deliver work that is of a high standardYou are a strong networker & relationship builder

Bengaluru, Karnataka, India

Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers